Family Support Worker Salary: £28,000 Location: Birmingham (Residential Family Assessment Setting) Shifts: 13 shifts over 4 weeks (6 nights / 7 days), incl. alternate weekends About the Home Setting This role is based in a beautiful 8-apartment residential family assessment service. Each family lives in their own fully self-contained apartment, creating a safe, homely and dignified environment. The service supports families referred by local authorities across Birmingham, Worcester, Hereford and Somerset. Who You'll Be Supporting (Clients) You will work directly with: New parents needing guidance and support Families with older children where additional parenting capacity support is required Families experiencing challenges such as: Substance misuse Mental health difficulties Domestic abuse Low parenting confidence / first-time parenting supportFamilies stay for 16-week placements, during which you help them develop routines, confidence and long-term independence. Role Overview As a Family Support Worker, you will work within the residential home to: Support parents with daily routines, feeding, hygiene, safety and bonding Observe parenting practices and provide strengths-based guidance Help families adjust, settle and feel safe in the home environment Maintain safeguarding standards and escalate concerns appropriately Build positive relationships while maintaining professional boundaries Work collaboratively with social workers and multi-agency partners Promote independence to prepare families to transition back into the communityRequirements NVQ Level 3 (or willingness to complete it) Strong transferable skills from care, education, housing, early years, community or support backgrounds Empathy, resilience, calm approach and excellent communication skills Ability to work long day shifts (8am-8:30pm) and waking nights (8pm-8:30am) Availability for every other weekendBenefits £28,000 salary Private healthcare 25 days holiday bank holidays Birthday off Employee Assistance Programme Free parking Electric charging points Pool car available for supporting familiesInterview & Submission Process Multiple CVs can be submitted via one email Interviews arranged within 72 hours of CV submission Face-to-face interview at the home with Q&A session