Job Description – Sales Coordinator
Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday
Location: Letchworth Office 3 day and 2 days at HOME
Responsible to: Commercial Director
Purpose of Role:
This desk-based role focuses on generating and sending quotes for new hardware systems, alongside acting proactively on inbound sales leads.
The ideal candidate will have a keen interest in technology, self-development, strong communication skills, and a customer-focused mindset.
Key Responsibilities:
* Prepare and issue accurate quotes for hardware systems based on customer requirements and predefined application templates.
* Liaise with internal technical and sales teams to ensure quotes meet customer needs and company standards.
* Maintain and update CRM systems with quote details, customer interactions, and follow-ups.
* Process/respond to inbound sales enquiries via phone and email in a timely and professional manner.
* Support the wider sales team with administrative tasks and customer communications.
* Build product knowledge around systems and stay informed about new offerings and updates.
* Ensure compliance with company pricing policies and approval processes.
KPI’s: As outlined in Objectives
Company Values and Capabilities:
* Energy and Engagement – We have a passion for the business where we embrace change and seek continuous improvement in all that we do.
* Think Customer – We are committed to providing exceptional service by putting customers at the centre of everything we do.
* Winning Team – We develop strong team ethics through integrity and personal development, in an environment of mutual respect, encouragement and recognition.
* Drive for Results – We drive the business focusing on results through technical excellence, quality, efficiency, and sustainability.
Knowledge and Experience:
* Proficient in Microsoft Office (especially Excel and Outlook); experience with CRM systems is a plus.
* Previous experience in a sales support or quoting role is desirable but not essential.
* Interest in technology or electrical systems is advantageous.
Attributes Required:
* Strong attention to detail and accuracy in documentation.
* Excellent written and verbal communication skills.
* Ability to work independently and manage multiple tasks simultaneously.
* A Good team player
* Able to work accurately to strict deadlines
* Able to manage time effectively
* Able to communicate at all levels
Relationships: The position requires close collaboration with several internal and external stakeholders:
* Customers
* Internal staff
* Departmental line managers