Overview
Are you ready to lead and shape exceptional client relationships in the pensions administration sector? We’re looking for a dynamic Head of Client Relations to join our team and drive our client relationship strategy to new heights. As the Head of Client Relations, you’ll be at the forefront of delivering outstanding service to trustee boards, corporate clients, and advisers. You’ll lead a high-performing team of Client Executives, ensuring proactive communication, strategic partnership, and exceptional governance. Acting as the senior escalation point, you’ll influence service improvements and collaborate closely with operations to ensure top-tier delivery. How you'll make an impact Strategic Leadership: Develop and implement a client relationship strategy that positions us as a trusted partner to trustees and employers. Team Leadership: Inspire, coach, and develop a team of Client Executives, fostering a culture of accountability and continuous improvement. Client Engagement: Build strong relationships with key stakeholders, providing strategic insights and ensuring service excellence. Governance & Risk Management: Champion client advocacy, oversee governance structures, and ensure compliance with regulatory standards. Commercial Acumen: Support contract renewals, fee reviews, and identify opportunities to enhance profitability. Innovation & Improvement: Drive advancements in client experience through digital tools, automation, and service redesign. About You Extensive experience in pensions administration or consultancy with significant client-facing responsibilities. Proven leadership skills in managing client-facing teams. Strong knowledge of DB and/or DC pensions legislation and governance. Exceptional communication, negotiation, and influencing abilities. Commercial acumen and a track record of managing service escalations effectively. Desirable Skills Experience in digital client engagement or transformation projects. Knowledge of industry developments like dashboards, GMP equalisation, and de-risking activities. Why Join Us? This is your chance to make a real impact in a leadership role, shaping the future of client relationships in pensions administration. If you’re passionate about delivering excellence and driving innovation, we’d love to hear from you. How to Apply Ready to take the next step in your career? Apply now and let’s shape the future of pensions administration together. PMI qualifications or equivalent pensions training. #LI-MF1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…