Overview
Administration Apprentice - Customer Care Team
Under the guidance of experienced professionals, the apprentice will contribute to daily operations, learn administrative processes, and support organisational goals. We are looking for someone who has a passion for customers and our business. This role will require you to have a great attitude and high levels of motivation. You will be able to work well both as an individual and as part of a team.
Responsibilities
* Handle incoming calls
* Data Entry
* Document Processing
* Emails and correspondence
* Process orders when received across multiple channels
* Deal with customer enquiries
* Liaise with our Carriers to provide delivery updates
* Liaise with our Purchasing team to provide despatch updates
* Record and refer any customer complaints
* Apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
* Work towards the Business Administrator apprenticeship, with support from your employer and the Chesterfield College Group
* As part of your apprenticeship, you may be required to complete English and Maths Functional Skills
* Upon successful completion, you will be awarded additional certificates of recognition for these qualifications
Schedule
Monday-Friday, between 8.30am-5.00pm.
Requirements
* Customer-focused mindset with a great attitude
* Ability to work well independently and in a team
Employment details
* Seniority level: Internship
* Employment type: Full-time
* Job function: Other
* Industries: Administrative and Support Services
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