Job Description
Frette is seeking a Sales Assistant for our boutiques in London, UK. The Sales Assistant is an integral part of the store team, flexing between back-of-house and front-of-house support as needed. Primarily responsible for overseeing the stockroom and maintaining the upkeep of the store.
At Frette, we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional, and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony.
The Sales Assistant is responsible for Client Acquisition and Retention of Clients, Inventory control and Operations as described below.
CLIENT ACQUISITION AND RETENTION:
* Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.
* Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
* Capture client data as per Frette’s CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.
* Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
* Perform various sales and register transactions including ringing purchases (in-person/phone/email), processing of cash or credit payments, and counting money.
* Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders.
* Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.
* Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.
* Maintain awareness of all marketing activations to maximize the ROI.
INVENTORY CONTROL:
* Inventory Control ownership including cycle counts, communicating adjustments, discrepancies, negative on-hand, reports, informing store of new receipts, out-of-stock, best sellers (on-hand inventory levels), etc.
* Execute all operational responsibilities to ensure the timely execution of all transfers, damages, fulfillments and holds, replenishment, shipping, and receiving in order to maintain inventory accuracy and ideal product flow.
* Ensure maximization and effectiveness of storage and capacity of all products to include front of house (sales floor), back of house and offsite storage locations.
* Partner with the Store Manager and Sales Assistant to prioritize customer sales and ensure appropriate inventory levels and organization are maintained.
* Ensure compliance of all operational policies and procedures are always met including but not limited to Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, POS etc.
* Train staff in all BOH procedures and ensure any changes in policies are communicated effectively across the store team. Training may include other location staff, as well as “home” location staff.
OPERATIONS:
* Efficiently execute the following daily performance needs, including but not limited to: opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns as well as completing and relaying all required reporting.
* Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
* Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
* Participate in bi-annual inventory.
* Liaise and partner with IT on any helpdesk-related inquiries.
Additional responsibilities as needed per business needs as identified by the City Manager and Corporate Business Partners.
Qualifications
SKILLS:
* A minimum of 3 years of solid experience in a retail store environment, preferably within a luxury sector.
* Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
* Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
* Detail-oriented with strong organization and follow-up skills.
* Excellent knowledge of English and Italian; knowledge of a third language is considered a plus.
* Ability to manage competing priorities in a fast-paced environment.
* Demonstrates a positive attitude that contributes to a positive team environment.
* Team-oriented but also self-driven with an entrepreneurial spirit.
* Excellent time management and problem-solving skills as well as the ability to use good judgment when making decisions.
* Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.