Job Description
Job Title:Technical Consultant
Job Location: Brighton
Driving License: A full UK driving license is required
Trident is a fast-growing, values-led Managed Service Provider based in Brighton. We’re known for delivering outstanding IT services, driving innovation, and fostering a vibrant, people-first culture.
We seek a passionate individual to join our team looking to progress their expertise and knowledge. In the capacity of Technical Consultant, your primary responsibility will be delivering exceptional customer service. This position demands a blend of advanced technical knowledge, adept problem-solving abilities, and strong communication skills. You should possess a natural inclination towards customer service, prioritising the customer experience while also maintaining a keen awareness of the commercial aspect of the role.
What We Offer:
* Up to 32 days’ holiday plus bank holidays.
* 7,000+ hours of on-demand IT training.
* Bupa Employee Assistance Programme for you and your family.
* Access to Microsoft Workplace Discount Program – Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
* Cycle to Work scheme and tech discounts.
* Regular social and team-building events.
* ‘Refer a friend’ recruitment bonus scheme.
Core Responsibilities:
* Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s.
* Demonstrate experience in a customer-facing role and an understand of the consulting process.
* Travel to designated client sites to provide technical services for both project and helpdesk.
* Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues).
* Managing and documenting technical issues, responses, and requests to ensure information is recorded and updated.
* Undertake onsite surveys and audits for a range of solutions (networking, server, wireless, cabling, etc).
* Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience.
* Providing and running training on new systems to end users.
The successful candidate should feel at ease navigating through a setting equipped with the following technologies and skills:
* Microsoft Windows desktop & Mac operating systems and other common applications.
* Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.).
* Microsoft Office components such as Word, Excel, Outlook, etc. support.
* Microsoft 365 administration and support, including Exchange Online, SharePoint Online, Teams and OneDrive.
* Microsoft Azure administration and support.
* Virtualisation technologies, including VMware and Microsoft Hyper-V.
* Networking principles including VLAN’s, LAGS, VPN's and routing.
* Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.
* Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.
* A flair for troubleshooting, communication, and exceptional customer service.
* Excellent communication skills, both written and verbal.
* Be flexible and adaptable to situations and changing requirements.
* Excellent task and time management.
* MSP experience or a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification.
* Strong 1st to 2nd line exposure including networking, hardware, and cloud infrastructure.
We are excited to have the right person join our dynamic team and to be part of our thriving MSP environment.