Service Quality Officer – Children’s Residential Care
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Greater London Region (including London, Kent, Bucks, Hants & beyond)
Due to continued growth, we’re looking for a Service Quality Officer in Children’s Residential Care.
Are you an experienced Deputy or Registered Manager passionate about delivering exceptional care and safeguarding standards? Do you thrive on leading teams while ensuring the highest quality of service? If so, we want to hear from you!
About the Role
As a Service Quality Officer, you’ll oversee and enhance the quality of care delivered by our staff across local authority placements. You’ll ensure all placements meet care plans and risk assessments, providing expert leadership, guidance, and support to your team.
Key Responsibilities:
* Ensure all placements adhere to care plans, risk assessments, and safeguarding policies.
* Support and supervise staff, including regular visits and spot checks.
* Implement and monitor quality support frameworks.
* Collaborate with safeguarding teams and escalate concerns promptly.
* Provide ongoing staff training and professional development.
* Maintain strong client relationships, ensuring service expectations are met.
* Lead on safeguarding matters, liaising with relevant professionals.
What We’re Looking For:
* Experienced Leader: Minimum 2 years’ experience as a Deputy or Registered Manager.
* Qualified Professional: Level 5 Leadership & Management qualification.
* Regulatory Knowledge: Strong understanding of Ofsted requirements.
* Proactive Problem-Solver: Able to manage large teams and ensure compliance.
* Tech-Savvy: Competent with IT software and CRM systems.
* Passionate & Personable: Confident in building relationships and upholding high standards of care.
Why Join Us?
* Make a real impact on young people’s lives.
* Join a supportive and dedicated team.
* Benefit from career progression opportunities within a growing organisation.
* Competitive salary plus additional benefits.