Talent Guardian are delighted to announce that we are recruiting for an Inbound Customer Service Executive, for our client based in Alton, Hampshire.
This an incredible 12-week temp to perm opportunity.
This role plays a key part in managing all incoming leads generated from customer enquiries all warm leads, with no cold calling involved.
You'll be responsible for contacting potential customers who have submitted online forms, confirming their details, qualifying their interest, and passing them on to the relevant sales team. With hundreds of enquiries coming through each day, this is a fast-paced position that rewards efficiency, professionalism, and attention to detail.
Key Responsibilities
Handle all incoming online enquiries quickly and professionally
Contact customers to confirm details and qualify interest
Record accurate information on the internal system
Pass qualified leads to the relevant sales or account management team
Manage a high volume of daily calls while maintaining quality standards
Provide an excellent customer experience at all times
Work closely with colleagues to ensure smooth handover of leads
About You
Confident and clear communicator, comfortable speaking with customers by Whatsapp, phone and email
Self-motivated and able to work independently
Organised and reliable, with strong attention to detail
Able to commute to the office in Alton five days a week
Some sales or customer service experience preferred (e.g. call centre, telesales, lead generation)
Positive attitude and a desire to perform to a high standard
What's on Offer
£26,500 annual salary
£10 bonus per converted lead that sells
20 days holiday + 8 bank holidays
Supportive office environment with full training provided
Opportunity to build a long-term career within a growing business
Apply down below with us today, and well will be in touch shortly.