Sales Office Administration Officer
Location: Castleford (WF10) - relocating to Normanton (WF6) in Dec/Jan
Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm
(39 hours/week)
Pay Rate: £13.50 per hour
Join Our Client Team
We're looking for a proactive and detail-oriented Sales Office Administration Officer to join our dynamic team. This is a key role within our customer service and sales support function, working closely with internal departments and external partners to ensure smooth operations and exceptional customer experience.
What You'll Be Doing
Sales & Purchase Administration
* Process and manage sales and purchase orders in our ERP system
* Handle customer quotes, acknowledgements, and tender files
* Ensure accuracy in pricing, VAT, and incoterms
* Communicate effectively with customers and internal teams
Shipping & Export
* Coordinate shipments and logistics
* Liaise with warehousing and distribution teams
* Track deliveries and resolve shipment queries
Invoicing & Payments
* Generate and distribute customer invoices
* Follow up on advance payments and order-related transactions
Customer Service & Support
* Register and follow up on customer complaints
* Maintain accurate customer records and databases
* Archive documents in line with audit and compliance standards
Cross-Team Collaboration
* Work closely with Sales, Technical, Supply Chain, HR, and Finance teams
* Build strong relationships across departments and with customers
Compliance & Continuous Improvement
* Follow company policies, health & safety regulations, and ethical standards
* Contribute to a culture of collaboration, accountability, and improvement
What We're Looking For
* Minimum 3 to 4 years' experience in office administration or business support
* Strong attention to detail and organisational skills
* Excellent communication and customer service abilities
* Proficient in ERP, CRM, and Microsoft Office tools
* Fluent in English (additional languages a plus)
* Commercial awareness and a proactive mindset
* Ability to work independently and as part of a team
Why Join Us?
* Supportive and collaborative work environment
* Opportunity to work with international teams and departments
* Stable hours and competitive pay
* Be part of a company driving innovation and excellence
Ready to apply or want to learn more?
We'd love to hear from you!