Location
We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in London (W1G 9DQ) and Nuneaton (CV10 7RH) for a minimum of 2 days per week. You'll need to spend at least one day in Nuneaton, which is Head office.
The Role
We're not here to make small tweaks. Digital sits at the heart of Holland & Barrett's transformation now established as a standalone strategic function led by our Group Chief Digital Officer on the Executive team. And it's paying off. Last year, we delivered 26% YOY growth in online sales, and we're entering FY26 with even bigger ambitions.
Now we're looking for a Director of Digital (UK&I) who can turn that ambition into accelerated, market‑leading growth in our biggest region.
What You'll Actually Be Doing
You’ll play a pivotal role in driving the UK&I digital performance - owning the Digital P&L and shaping the trading, customer and commercial outcomes that fuel our biggest region. This is a senior leadership role reporting directly to the CDO, with real influence across the entire business.
If you've led digital at scale in a fast‑growing business - and understand the complexity of large, horizontal eCommerce platforms - this is your chance to make a huge impact. You'll have the backing of the Exec and Board, and the mandate to deliver performance with pace.
You’ll take end‑to‑end ownership of UK&I digital trading, optimisation and execution. That means:
* Translating the Group Digital strategy into a clear, commercially‑driven UK&I trading roadmap.
* Owning the Digital P&L - delivering revenue, EBITDA, margin and cost targets.
* Driving short‑term performance (sales, conversion, availability, AOV, margin) while shaping long‑term digital strategy for the region.
* Leading and developing a UK&I digital organisation of c.30 people via two direct reports, creating accountability, pace and commercial discipline.
* Overseeing trading across web, app and marketplace channels - including promotional strategy, trading calendar and peak execution.
* Working closely with Product, Engineering, Marketing, Commercial, Retail and Supply Chain to ensure digital performance is aligned, competitive and constantly evolving.
* Strengthening omnichannel performance by partnering with Retail and Ops to optimise C&C, fulfilment and availability.
* Acting as the digital lead for the UK&I business, influencing senior stakeholders and ensuring digital is integrated across all commercial decision‑making.
* Using data, insight and test‑and‑learn to inform trading decisions and drive continuous performance improvement.
How Your Impact Will Show Up
* Digital revenue, margin and EBITDA for UK&I don't just grow - they accelerate.
* Our customer experience feels seamless and connected across web, app and stores.
* The Exec and Board see you as a key leader in our digital growth journey.
* Our trading performance becomes more predictable, more efficient and more commercial.
* The UK&I digital team is engaged, accountable and delivering at pace.
* We're not just keeping up with competitors - we're setting the pace.
If you're doing your job well, we'll feel it in the numbers, in the culture, and in the way that customers interact with us online.
The Person
We need someone who's done this before - at scale, at speed, and in businesses where growth wasn't just a buzzword. If shaping the future of digital at one of the UK's most recognised wellness brands excites you, you're the kind of person we're looking for.
What You’ll Need
* Senior‑level experience leading digital in a fast‑growing, high‑scale eCommerce or retail business.
* Deep knowledge of digital trading, performance marketing, CRM and complex eCommerce platforms.
* A proven track record of delivering revenue, margin and profit targets.
* Strong understanding of digital analytics and how to use data to guide trading, investment and optimisation.
* Experience working cross‑functionally with Product, Tech, Commercial, Retail and Supply Chain teams.
* Leadership experience building multidisciplinary digital teams with clear accountability.
* Commercial sharpness, operational discipline and the ability to work at pace in an omnichannel environment.
* Ideally, experience in product‑ and engineering‑led organisations.
* A passion for innovation, experimentation and driving step‑change improvements in digital performance.
You Want to Know What's in It for You?
* The salary's competitive - we'll talk numbers early.
* Bonus - 50%
* 25 days of holiday + 8 Bank holidays.
* 25% staff discount across our range - plus free online delivery - so you can live the wellness you help deliver.
* Pension contributions - because future-you deserves a break.
* Free wellness diagnostic tests - knowing your health is the first step to improving it.
* Exclusive discounts on wellness services, gym memberships, and more.
* Perks from other retailers - discounts, advice, and savings from brands you actually use.
* A culture of wellbeing - from mental health support to menopause coaching, we're serious about helping you feel your best.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
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