Work Pattern
* Sunday 13:00-17:00
* Tuesday 16:00-20:00
* Wednesday 16:00-20:00
* Friday 16:00-20:00
* Saturday 16:00-20:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
* At M&S, our customers don't wait. You'll be ready to roll your sleeves up, work hard, and go above and beyond every day.
* Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
* Efficiency and effectiveness are key. You'll ensure our customers don't wait and enjoy every experience in our store. Be ready to work hard and exceed expectations.
* Being a team player is crucial. You'll create a great inclusive store environment, supporting and respecting colleagues and the local community.
* Flexibility is vital. Be confident to work effectively across various areas of the store, adapting seamlessly to changing demands.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers over tasks, champion our products, and help us improve continually.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Keep the store clean and tidy, ensuring shelves are stocked.
* Monitor and deliver on sales targets, promotions, and opportunities.
* Engage proactively with customers to understand needs and make recommendations.
* Build product knowledge to sell and recommend products and services.
* Utilize digital tools and communication channels effectively.
Key Capabilities
* High levels of customer service.
* Attention to detail and commitment to quality.
* Open to feedback and continuous improvement.
* Efficient workload management.
* Strong communication skills.
* Adaptability to change.
* Ability to build positive relationships.
* Good digital capability.
Everyone's Welcome
M&S is committed to leading the retail industry into a greener, more digital future. We promote inclusivity, diversity, and equal opportunities. We welcome flexible working arrangements and reasonable adjustments during recruitment to ensure a fair process.
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