Customer Support – SaaS / IT Helpdesk / CRM We're hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you. The Offer: Annual Salary up to £41,000 doe 12 months contract PAYE - weekly paid Location: Staines, Surrey (Hybrid, 2–3 days onsite) The Job: First-line support via email/phone/tickets Logging and triaging platform issues (ServiceNow or similar) Escalating trickier issues to technical teams Walking users through solutions, sharing best practices Spotting trends, gaps in documentation, and user feedback What You’ll Need: 1–3 years in Customer Support / Helpdesk / IT Service Desk Comfortable with platforms, tools, and ticketing systems Clear communicator, calm under pressure, team-first Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background Think you’re a fit? Let’s connect. Just send your CV or LinkedIn profile. Som | som@principlehr.com