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Join to apply for the Office Manager role at Optimizely
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Director, Talent Acquisition at Optimizely
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including Sky, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential!
To get a sneak peek into our culture, find us on Instagram: @optimizely
This full time, Workplace Office Manager will play a key role in owning and operating all things workplace and technology support for our London office. As an office Manager you will partner with local London office employees and Executive leaders as well as with the global REWO and IT teams.This position requires a high level of customer service, collaboration, and transparency while providing you with exposure and visibility to all levels of the organization.
You will support a variety of workplace responsibilities as they relate to guest services, office operations (including snack & beverage programs), and internal and external office event coordination as well as on-site technology (AV, technical & basic IT service desk support, which involves tasks such as password resets, software application support, hardware troubleshooting, video conferencing assistance, and general ticket handling. ).
You will be the go-to person in the office and act as the bridge between many departments, An Optimizely Office Manager sets the tone of the office, so attitude is everything in this role! The ideal candidate should always be open to going the extra mile to find a solution! Using communications channels, (TEAMS etc) an Optimizely Office Manager should create an engaging environment and build FOMO (Fear of missing out) in the London office location.
Job Responsibilities:
As the Office Manager you will:
· Greet all visitors with a friendly and positive attitude. You are the face of Optimizely
· Conduct a daily walk through of our space to ensure the office is clean, organized, and conducive to productivity (this includes conference room technologies – Zoom and Teams)
· Serve as the go-to person for everything workplace and basic IT related efforts; Receive, track and prioritize workplace and IT requests from employees (Jira)
· Escalate complex or unresolved issues to appropriate IT personnel- Provide first-level technical support and troubleshoot hardware and software issues for employees in office
· Lead Employee Health and Safety: Emergency Action Planning Participant; Act as the liaison between building managements, Spaces, and the cleaning team.
· Order, stock, and manage all office and kitchen supplies
· Manage, maintain and coordinate office related preventative maintenance tasks (HVAC, carpet cleaning)
· Mail and Logistics: Manage all office shipping & receiving
· Assist with internal/external event coordination as needed; ability to flex hours
· Contribute to and build on existing facilities processes & procedures.
· Communicate upcoming events/visitors and with the London Location
· Carry out onboarding/offboarding workplace and IT processes & procedures
· Maintain physical security access badges for the London office
· Assist the CFO & CIO with ad hoc admin, including arranging signatures, notary’s and sending signed documents.
Knowledge and Experience:
· The ideal candidate has previous office management experience and some technical knowledge.
· To be successful the candidate should be well organized, customer oriented, and self-motivated who can work independently and as part of a team.
· Professional presence/acumen
· You are not afraid of technology (you embrace it and want to continue to learn more) Proficient in Microsoft Office, Teams, and other web applications.
· Excellent organizational and communication skills with strong attention to detail.
· Exceptional interpersonal skills: upbeat, can-do attitude, friendly and professional
· Responsible time management skills. Creative and problem-solving personality.
· Self-motivated, flexible, reliable, and comfortable with a fast-paced startup environment
· Strong desire to assist others and deliver excellent customer service
· Passionate about learning new skills and taking on new challenges.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Other
* Industries
Software Development
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