Customer Service Administrator
Location: Bournemouth
Salary: £26,000pa
Hours: Full time, Monday to Friday 8:00am to 4:30pm or 8:30am to 5:00pm
Tru Talent is delighted to be working with a well‑established waste management client who is looking for an experienced Customer Service Administrator to join their team.
This is a key role within the business, combining administration and customer service to ensure smooth day‑to‑day operations. You'll be someone who can work well in a team but also take initiative when needed.
Responsibilities of the Customer Service Administrator
* Answering operational calls in a professional manner
* Building rapport with customers and suppliers, managing accounts where needed
* Processing orders and liaising with suppliers
* Advising customers on commercial and domestic waste services
* Supporting accounts with customer payments
* General admin duties to support the customer service department
* Assisting other departments when required
* Managing contractor pricing, purchase orders, and new site set‑ups
* Updating systems and communicating key information across teams
* Handling queries and resolving issues effectively
Requirements for the role of Customer Service Administrator
* Previous administration and customer service experience
* Strong communication skills, both written and verbal
* Highly organised with good attention to detail
* Confident using Microsoft Office (Outlook, Excel, Word)
* Waste or construction experience (desirable, not essential)
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