Do you live and breathe waste management?
Are you ready to step into a key role where your industry knowledge will directly impact sustainability targets, client satisfaction, and commercial success?
We are seeking a Key Account Manager with a strong background in waste and recycling to manage and develop a portfolio of high-profile clients. This is not a standard account management role-it's a unique opportunity to take the lead in helping organisations reduce their environmental impact while driving service excellence and profitability.
Job Type: Full-Time Permanent
Job Title: Customer Account Manager
Salary: £40,000 to £45,000 + Vehicle
Hours: Monday to Friday - Flexible working
Location: High Wycombe
Key Responsibilities:
* Build and maintain strong relationships with key client stakeholders through regular site visits, meetings, and performance reviews.
* Develop and implement tailored waste and recycling strategies aligned with each client's operational requirements and sustainability goals.
* Lead engagement initiatives designed to promote awareness and encourage positive behavioural change regarding waste management.
* Analyse waste data and performance metrics to identify trends, recommend improvements, and demonstrate measurable client value.
* Identify and introduce innovative technologies and circular economy solutions that deliver cost savings and carbon reductions.
* Oversee the operational and financial performance of a portfolio of key accounts, ensuring delivery against KPIs, SLAs, and environmental objectives.
* Collaborate with internal teams to ensure seamless service delivery, accurate billing, and strong account profitability.
* Manage contract compliance, negotiate pricing, and proactively resolve operational or commercial issues before escalation.
Desirable Skills & Experience:
* Proven experience within the waste management and recycling sector.
* Excellent communication skills with the ability to build trust and influence stakeholders at all levels.
* Strong knowledge of resource management, environmental legislation, and sustainability best practices.
* Commercially minded, with a track record of successfully growing and retaining key accounts.
* Confident in data analysis and using management information systems to support decision-making.
* Strategic thinker who is proactive and solutions-driven, with strong problem-solving skills.
* Competence in analysing data, creating reports, and presenting to clients at all levels.