Varied role with supportive management and great career prospects
Davies Group, Loss Adjusting division, is seeking a Loss Adjuster Technician to join our expanding team. This role involves managing claims led by Adjusters, supporting them, and actively handling claims over £25k.
You should be an excellent communicator, committed to delivering professional and proactive service to clients, suppliers, and customers. The role requires liaising with internal and external parties, managing emails, calls, and suppliers, and demonstrating the ability to handle claim processes and a dedicated caseload, especially in the absence of the Adjuster.
Key Responsibilities:
* Support the Adjuster in proactive claims management.
* Manage a caseload independently within authority levels.
* Handle inbound calls and support customers, suppliers, and clients.
* Review and issue reports to clients.
* Resolve queries, questions, or complaints, working towards optimal customer outcomes.
* Appoint suppliers and monitor progress autonomously.
* Make outbound calls to customers, suppliers, and clients.
* Support the Adjuster in technical decision-making within your competency.
Knowledge and Skills:
* At least 2 years of experience in property claims management.
* Experience in reviewing scopes of work, identifying errors, and missing items.
* Ability to contribute to claim reserving and reserve adjustments.
* Ability to deliver results in a fast-paced environment.
* Effective communication skills.
Benefits and Perks:
* Access to Davies Innovation Lab and leadership training programs.
* Funding for professional qualifications.
* Learning opportunities through Thrive at Davies and The Davies Foundation.
* Community involvement via local charity funding and Employee Resource Groups.
* Competitive pension scheme with 5% employee and 5% employer contributions.
* Discounts, wellbeing resources, and a confidential helpline.
* Generous holiday entitlement, flexible working options, and inclusive employment policies.
* Additional benefits including holiday purchase plans, health cash plans, BUPA dental, and more.
We are a global professional services and technology firm partnering with leading insurance and regulated businesses. We help clients manage risk, operate core processes, and transform through innovative solutions across claims, underwriting, distribution, regulation, customer experience, and digital transformation. With over 8,000 professionals across ten countries, Davies continues to grow and invest in research, innovation, and colleague development, serving more than 1,500 clients worldwide.
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