Country: United Kingdom
IT STARTS HERE
Santander ) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.
This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Commercial Clients is a highly engaged and energetic team providing relationship management to a portfolio of Santander Commercial Banking clients.
Alongside delivering outstanding support to existing clients, the team is focused on winning high-quality new business (turnover up to £25m) and developing these relationships into the Corporate Clients of the future.
The team has a strong track record of delivering a balanced scorecard, excelling across client satisfaction, high-value new-to-bank switchers, lending, deposits and international growth. We pride ourselves on the quality of service we provide, not only retaining clients but growing with them and turning them into advocates who introduce new business from across their networks.
Supporting fast-growing businesses across a broad range of sectors, Commercial Clients is an ambitious, high-performing team with a strong drive to exceed the Bank's expectations. The team is recognised as a springboard for talented, driven individuals looking to accelerate their careers.
THE DIFFERENCE YOU MAKE
Commercial Banking is looking for a Relationship Director based out of Oxford.
We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Deepen customer relationships to position CCB as the SME bank of choice
Deliver a clear growth strategy, including relationships with clients, prospects and KBIs
Meet or exceed agreed commercial targets, OKRs, KPIs and NPS measures
Act as a senior ambassador for Santander, building strong local networks and partnerships, including universities
Build client insight and advocacy across your portfolio, driving sustainable portfolio growth, primacy and loyalty (broadly those with turnover up to £25m).
Deliver a market-leading client experience aligned to the "Digital Bank with a Human Touch" ambition
Demonstrate expert knowledge of CCB products and services, promoting digital and multi-channel solutions
Coach and develop Relationship Managers, fostering a high-performance and collaborative culture
Embed a strong risk culture, with conduct and stewardship aligned to CCB policies and guidelines.
Actively contribute to performance reviews, development discussions and PEP updates
Living "The Santander Way" through the TEAMS behaviours: Think Customer, Embrace Change, Act Now, Move Together, Speak Now.
What You'll Bring
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience (Required)
Experience of financial analysis and writing credit applications
Financial crime risk management skills
Proven record of providing high quality client experience
Proven experience of working with Commercial businesses
Proven knowledge of wider banking risks and mitigations
Excellent presentation, negotiation, analytical, and report-writing skills
Experience of developing and driving a business development plan, to deliver growth, through existing client network and intermediaries
Soft Skill (Required)
Relationship building
Analytical thinking
Communication and influencing
Problem solving under pressure
Adaptability in dynamic markets
Education (Preferred)
Educated to Degree level in a relevant subject or equivalent experience in a similar role within financial services (Preferred)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
What To Do Next
If this sounds like a role you are interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us