Brundall Medical Partnership is looking to welcome a dispensary manager into our busy practice, who will play a full and active role as part of the practice multi-disciplinary team. This role is offered on a full time basis. The main purpose is to manage and oversee the safe, efficient, and cost-effective running of the dispensary within the GP practice. The dispensary manager ensures compliance with all relevant legislation, professional standards, and NHS contractual requirements while maintaining high standards of patient care and supporting the practice’s clinical and administrative teams. Key responsibilities include; Leadership and management Lead and manage the dispensary team, ensuring effective staffing, training, and performance management. Organise staff rotas and leave to ensure adequate dispensary cover. Conduct regular team meetings and annual appraisals. Promote teamwork and effective communication within the dispensary and across the wider practice. Dispensing and stock control Oversee the accurate and safe preparation, labelling, and dispensing of prescriptions in line with current legislation and practice protocols. Ensure correct storage, handling, and disposal of medicines, including controlled drugs. Maintain stock levels, minimise wastage, and monitor expiry dates. Conduct regular stock audits and manage ordering from wholesalers and suppliers. Manage drug recalls and safety alerts effectively. Compliance and governance Ensure dispensary compliance with GPhC, NHS, and CQC standards. Maintain all required records (e.g., controlled drug registers, temperature logs, incident reports). Keep Standard Operating Procedures (SOPs) up to date and ensure all staff are trained accordingly. Lead on clinical governance, audits, and significant event reviews related to dispensing. Financial and business management Oversee the financial performance of the dispensary, including drug purchasing, profitability, and reimbursement claims. Monitor FP34 claims and ensure accuracy of prescription submissions to the NHS Business Services Authority (NHSBSA). Identify opportunities for cost savings and improved efficiency. Support the Practice Manager in preparing financial reports and forecasting dispensary income. Patient care and communication Provide advice and information to patients regarding medicines and their safe use. Handle patient queries and complaints promptly and professionally. Work collaboratively with GPs, nurses, and pharmacy teams to support safe prescribing and medication reviews. Training and professional development Ensure dispensary staff maintain up-to-date qualifications and mandatory training. Support trainee dispensers and new staff in developing their skills. Keep personal knowledge current by attending relevant training courses and staying informed about changes in medicines management and NHS dispensing policy. About the Candidate If you are an experienced dispenser looking for an exciting new role, then we'd love to hear from you. You will have the following skills and experience: NVQ Level 3 in Pharmacy Services or equivalent qualification Proven experience in a GP dispensary or community pharmacy Excellent knowledge of dispensing procedures and medicines legislation Strong organisational and leadership skills Attention to detail and accuracy Excellent patient facing communication and teamwork skills The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making The ability to be adaptable and flexible in your approach Desirable criteria: NVQ Level 4 / Accredited Checking Dispenser qualification Previous experience in a management or supervisory role Experience using GP clinical systems (e.g. SystmOne) Understanding of GP contract and dispensing regulations Business/financial management experience About Us Brundall Medical Partnership, located in Brundall, are a rural friendly practice, we have approximately 8400 patients and dispense to nearly half of our patient list. Our team consists of two Partners, one GP and one ANP. We have three salaried GP's, a Paramedic Practitioner and Physician Assistant. We have two Practice Nurses, three HCA's. We also have ARRS staff which include a First Contact Physiotherapist, Social Prescriber, Mental Health Nurse and a Wellbeing team. We’re fortunate to have outstanding dispensary, reception, and administration teams. We are a friendly well respected practice. We offer the following benefits:- NHS Pension Scheme Benenden Health Staff Reward scheme Enhanced maternity Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.