Field Service and Support Technician
Bromsgrove
£29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits
Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple environments?
This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions.
You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications.
This position suits a motivated self-starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team.
The Role:
1. Install, maintain, repair and test ICT systems and devices at customer sites
2. Diagnose and resolve IT faults and user queries both on-site and via the service desk
3. Log, manage and progress tickets in line with SLAs and company procedures
4. Liaise with third-party suppliers and specialist partners where required
5. Ensure all work is correctly recorded, costed and billed where applicable
The Person:
6. Basic IT qualifications such as GCSE Maths and English with Microsoft MCP
7. Interest in field service, helpdesk support and ICT service delivery
8. Strong problem-solving skills with a customer-focused mindset
9. Able to work independently and collaboratively within a technical team
10. Willing to travel, learn new technologies and work towards industry certifications