Sales Supervisor £40,000 - £45,000 DOE Essex The Role The Sales Supervisor supports the Sales Manager/Sales VP by managing day-to-day activities of the Coordinator/CSRs, ensuring strong execution of order management, exceptional customer service, and continuous adherence to operational standards. This role acts as the first point of escalation for the CSR team and helps reinforce consistent service quality, enabling Sales Manager/Sales VP to focus on strategic customer engagement and revenue growth (Wallet share & Land and Expand). The Supervisor contributes to broader commercial objectives by supporting customer relationship excellence, operational efficiency, and cross-functional alignment. What will you be doing? * Provide daily direction and guidance to Coordinator/CSRs, ensuring workloads are balanced and priorities clear. * Support training, onboarding, and ongoing development of new and existing team members. * Monitor performance in real time, coaching individuals to improve accuracy, service quality, and productivity. * Serve as the initial escalation point for team queries, customer issues, and procedural challenges. * Oversee daily order processing accuracy, timely fulfilment, and adherence to service standards (review and improvement of custom pipeline health) * Validate pricing, documentation, and data accuracy before escalation to Sales Supervisors. * Ensure compliance with internal processes, qua...