Housing Officer - Gloucestershire Worcestershire
Location: Gloucestershire/Worcestershire
Salary: £36,000 per annum
Vacancy Type: Full-time
What you’ll be doing
* Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
* Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
* Supporting lettings and voids activity to minimise rent loss and turnaround times
* Carrying out estate inspections and addressing neighbourhood and environmental issues
* Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
* Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
* Completing person‑centred fire risk assessments and monitoring health and safety issues
* Investigating complaints and learning from outcomes to improve services
* Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you’ll champion Stonewater’s Customer Promise - delivering services that are respectful, personalised, and trauma‑informed.
What we’re looking for
* Experience of tenancy, estate management, lettings or neighbourhood services within social housing
* Knowledge of housing legislation, including safeguarding, ASB and welfare reform
* Strong communication and influencing skills, with the ability to work calmly under pressure
* A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
* Confidence using digital systems and data to manage cases and improve performance
* The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
* Comfortable working flexibly, including participating in an out‑of‑hours rota where required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Equal Opportunities
Stonewater is a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, and has achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to providing a Menopause Friendly workplace.
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