Job Title Operations Manager Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? As an Operations Manager you'll provide overall leadership for the Provide overall leadership for the Area Managers (repairs or service) and Technicians s including EH&S. Manage above teams in efficient and safe resource allocation and delivery of excellent Customer Experience Team Management * Coaching the field supervisors * Team meetings including weekly huddles * Performance Management and Development (eg: Face to face 121’s, coaching, training plans, ER Cases) * Support hiring process with support of Talent Acquisition when necessary * Other line management and controls (expense approval, time off) * Drive technology and process improvement adoption within team to support productivity and customer satisfaction EHS (activities incl. reporting requirements and potential follow-ups): * Lead and drive safety culture. Monitor completion and ensure field supervisor compliance inline with Otis safety policy. * Conduct required number of Management Audits, Vehicle Audits etc. * Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team. Field Delivery KPI’s * Drive and monitor actions for Field Supervisors to achieve KPI’s (see KPI’s) and respective activity inputs that lead to KPI delivery. * Compile field delivery forecasting OT Financial Growth * Support and work closely with sales team and OT lead to encourage targeted business growth across all revenue streams. * Lead and participate in project contract reviews and SIP/MSIP * Support teams Debt action close out Customer * Onsite customer meetings in collaboration with the Supervisors, Account managers and OT lead * Drive completion of customer field related queries and lead respective customer escalations close out What's on offer; * A highly competitive salary, bonus and company car scheme. * Insight into strategic operations, with the opportunity to really leave your mark in a highly competitive sector. What you will need to be successful you'll need to be able to demonstrate the following; * Proven track record of delivering operational results. * Experience of operating with the ability to deliver quantifiable results. * Good management experience * Savvy adopter of technology and experienced user of MS Office and app/cloud-based tools * P&L understanding Apply today to join us and build what’s next