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Job Summary
This role focuses on managing key customer accounts and day-to-day operations within DMC Primary Care GP Practices, supporting Senior Management in operational oversight. The Practice Manager will ensure the smooth daily running of the Practice, supporting patients, doctors, and staff.
Job Summary
This role focuses on managing key customer accounts and day-to-day operations within DMC Primary Care GP Practices, supporting Senior Management in operational oversight. The Practice Manager will ensure the smooth daily running of the Practice, supporting patients, doctors, and staff.
The Person
Passionate about contributing to DMCs service development across the Primary Care Team and wider organisation, with opportunities to shape care delivery.
Were seeking an enthusiastic, motivated Practice Manager to join our team and drive service development. You should be eager to learn, passionate about clinical growth, and able to communicate effectively at all levels.
Main duties of the job
Lead the daily management of HR, operations, IT, finance, compliance, estates, and patient services across the practice. Ensure the practice is safely and appropriately staffed within budget, leading recruitment, training, appraisals, absence management, and HR issues in line with current employment law and policy.
Oversee the smooth operation of IT systems and ensure all staff receive appropriate training. Act as the main point of contact for GDPR and data protection, ensuring all legislative duties are fulfilled, policies are up to date, and breaches are managed appropriately.
Manage practice budgets and forecasts, ensuring sound financial controls, cost-efficiency, and income generation. Lead on payroll, pensions, and timely claims. Ensure compliance with CQC and other regulations, prepare for inspections, and embed improvements where needed.
Maintain premises, health and safety standards, infection control, and stock management. Act as Health & Safety Officer, conducting risk assessments and ensuring all staff meet training and safety requirements.
Champion high-quality, accessible, and equitable patient care. Maintain oversight of patient feedback, complaints handling, and the practice website. Ensure patient communication is clear and meets NHS standards.
Support strategic planning, represent the practice with external stakeholders, and lead on policy and service improvements to meet evolving primary care needs.
About Us
About DMC Healthcare
A strong provider in the NHS ecosystem, DMC Healthcare has played a significant role in service delivery for over 50 years, helping to reduce health inequalities. From being at the sharp end of the patient journey into treatment in primary care, to delivering fast, accurate radiology reporting, consultant-led dermatology and insourced endoscopy services, DMC Healthcare remains committed.
Details
Date posted
04 June 2025
Pay scheme
Other
Salary
£35,000 to £45,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
U0106-DMC-04062025
Job locations
Dulwich Medical Centre
Crystal Palace Road
London
SE22 9EP
Job Description
Job responsibilities
The primary focus for this role is to help manage the key customer accounts and day to day operations within DMC Primary Care GP Practices.
To support the Senior Management in all aspects of operational management of the practice to ensure the smooth running of the Practice.
The Practice Manager will take responsibility for the general day to day running of the Practice ensuring the wellbeing of patients, doctors and staff.
This Includes:
To ensure the effective and efficient management of the practice, optimising quality patient care and services
To be the practice Human Resource lead, ensuring motivation and productivity of staff working in the practice.
To ensure optimum and effective operations and systems in the running of the practice.
To ensure the profitability of the practice, in line with contractual, NHSE and legislative guidelines, including maximising income and ensuring cost-efficiency.
To provide guidance to the Senior Management on any NHS developments and legislative changes which may affect the general management of the practice
To ensure compliance with all regulatory and CQC standards, including current health and safety, employment, data protection and also all relevant legislation.
To ensure the practice achieves local and national key performance indicators and targets
Main Duties And Responsibilities
To ensure that the practice is staffed and resourced within budget by persons with appropriate skills, experience and commitment to provide the professional technical, administrative and interpersonal expertise needed.
Human Resources
To lead practice recruitment of staff
To ensure that all training, development and induction of staff is undertaken in line with practice policies and procedures ensuring excellent customer care.
To carry out appraisal and supervision meetings for directly line managed staff and others as appropriate
To manage staff leave requests and absence
To deal with disciplinary and grievance procedures
To keep abreast of employment law and revisions ensuring that the practice meets its statutory obligations
Operations and IT
To ensure the efficient operational running of the practice IT Systems
Ensure the appropriate training of all personnel and users of the Practice IT systems
Lead on IT crisis prevention and develop systems to protect security of data.
Ensure policies against the misuse of the Internet and emails are updated
GDPR and Data Protection
To ensure confidentiality of data and conformity to the Data Protection Act and Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Report.
To act as the principal point of contact in relation to all Data Protection matters
To review and update all data protection policy with regard to current legislation
To ensure staff are fully trained in all data protection matters
To manage all data protection breaches in line with legislation
Finance
Responsible To The Senior Management For The Effective Use Of Practice Finances, Working With The Finance Team To Plan Effective Budgetary Control, Ensuring Cost Efficiencies, Best Use Of Resources And Maximisation Of Profitability. In Particular:
To lead on the development and preparation of practice financial management systems, reports and business plans for the Senior Management.
Ensure policies are in place and up to date to protect the Practice against fraud and financial mismanagement.
To oversee the practice achieving national and local targets and standards to optimise income
To assimilate payroll information and deal with pensions.
To ensure that correct monthly claims for payment and billing for services are submitted in good time
To ensure there are effective controls of expenditure whilst ensuring necessary investment in resources.
To ensure all income-generating opportunities are explored and maximised.
To provide regular budgetary and cash flow forecasting to the Senior Management.
Ensure correct payment of suppliers and expenses.
Ensure appropriate control of the petty cash account.
Regulatory compliance
To ensure compliance of CQC requirements within the surgery, supported by relevant practice policies.
To manage the process by which the Practice maintains registration under the CQC
Support the Senior Management Team through any inspection visits from the CQC.
Implement and follow up any action or improvements required by the CQC in order to maintain registration.
Ensure that the practice is meeting all statutory and legislative requirements
Facilities/Estate Management
Carry out relevant premises checks and have oversight of staff who have responsibility to carry out premises checks.
Ensure practice is equipped and stocked ordering stock when needed.
Ensuring waste management protocols are adhered to, including general waste as well as clinical waste.
Health and Safety and Premises
To act as the responsible Health and Safety Officer
To ensure appropriate risk assessment as required by legislation is carried out
To ensure all Health and safety policies are kept up to date and that staff are appropriately trained and adhere to the requirements of policy and legislation
To ensure the premises meets all infection control requirements
To ensure that the buildings, services and facilities are well maintained and that regular servicing and testing as required by legislation is carried out
To advise the Senior Management in making full and effective use of its current premises, equipment and stock.
Patient Services
To ensure that the practice is delivering accessible, equitable and quality patient services
To ensure that the practice has an effective patient participation group
To ensure that the practice meets all requirements for patient feedback and management of complaints in keeping with NHS standards
To ensure that the practice provides accessible information to patients
To ensure the practice website is kept up to date with relevant information and in keeping with NHS standards
Other Duties
To provide strategic management for the practice and ensure that a long-term plan and risk analysis is carried out and reviewed regularly.
To attend appropriate meetings on behalf of the management team including with relevant stakeholders
To ensure that significant event reviews are carried out in an effective manner and learning is embedded into the practice
To plan, manage and review all practice policies, systems and procedures ensuring efficient and effective work process
Regularly review the organisation and developments within and outside the practice which will impact directly or indirectly. This includes involvement in local and national agencies which formulate and influence primary health care strategy.
Ensure the effective and efficient working systems and operational systems within the Practice.
Any other tasks as requested by the Senior Management
Job Description
Job responsibilities
The primary focus for this role is to help manage the key customer accounts and day to day operations within DMC Primary Care GP Practices.
To support the Senior Management in all aspects of operational management of the practice to ensure the smooth running of the Practice.
The Practice Manager will take responsibility for the general day to day running of the Practice ensuring the wellbeing of patients, doctors and staff.
Other Duties
To provide strategic management for the practice and ensure that a long-term plan and risk analysis is carried out and reviewed regularly.
To attend appropriate meetings on behalf of the management team including with relevant stakeholders
To ensure that significant event reviews are carried out in an effective manner and learning is embedded into the practice
To plan, manage and review all practice policies, systems and procedures ensuring efficient and effective work process
Regularly review the organisation and developments within and outside the practice which will impact directly or indirectly. This includes involvement in local and national agencies which formulate and influence primary health care strategy.
Ensure the effective and efficient working systems and operational systems within the Practice.
Any other tasks as requested by the Senior Management
Person Specification
Qualifications
Essential
* GCSE grade A to C in English and Maths
Experience
Essential
* Experience of working within a healthcare and GP setting
Desirable
* Experience of working in primary care
* Experience of working in a GP practice
Person Specification
Essential
* Experience of working within a healthcare and GP setting
Desirable
* Experience of working in primary care
* Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
DMC Healthcare
Address
Dulwich Medical Centre
Crystal Palace Road
London
SE22 9EP
Employer's website
https://www.dmchealthcare.co.uk/ (Opens in a new tab)
Employer details
Employer name
DMC Healthcare
Address
Dulwich Medical Centre
Crystal Palace Road
London
SE22 9EP
Employer's website
https://www.dmchealthcare.co.uk/ (Opens in a new tab)
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Strategic Management Services
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