The Vacancy Here at Optum, we have an exciting opportunity for you to join our highly capable and talented service and support team as a Platforms Analyst on a permanent basis. You are joining a skilled and knowledgeable team. Our company values new ideas, innovative solutions, and efficiencies to ensure we deliver better care through technological innovation. Our support service teams meet in the office at least twice weekly. We work on alternate weekly shift patterns, Monday to Friday, between 8 AM and 6 PM. What youll do As a Platforms Analyst, you will proactively troubleshoot and maintain our systems using internal monitoring tools. You will perform patch and security maintenance across our products whilst providing the highest level of support. You will provide maintenance to our customers servers using a Central Management System (Datto). Collaboration with your peers and other teams in the business is key as you will find logical solutions to queries raised and share your knowledge with the support service function. You will diagnose and resolve platform alerts raised to the service desk from the internal support ticketing system (Service Now). Other key responsibilities and accountabilities will include; Proactive monitoring of Server backups, Server health, low disk space, and general maintenance Support of hosted servers in a cloud environment Perform patch and security maintenance for our customers' business systems Manage the deployment of software releases and configuration changes Accurately record all information provided by the customer on the Optum Group Customer Database Liaise with customers and all 3rd parties to resolve incidents and problems Escalate any problems or trends to the appropriate escalation point Comply with any procedures and policies in relation to ISO standards (20000, 9001 & 27001) We will provide you with the opportunity to enhance your skill set within Windows operating systems and network solutions whilst working with the business. Therefore, self-development will be a key focus for you. Who youll be We need you to be an experienced IT Technical Specialist with strong troubleshooting and Windows administration skills such as Active Directory. On occasion, you will work directly with customers, so were looking for you to be able to blend your technical skills with your knowledge of working with customers to deliver efficient support service. You will be a problem solver demonstrating a logical approach to prioritising your workload in similar technical support roles. Collaboration is essential, as is the ability to build credible and trusted relationships with teams and stakeholders across our business. We have a great culture here at Optum and we want people to join us who live and breathe our values, you will be supported in growing your technology knowledge and working in varied positions. Technical skills we are looking for you to demonstrate include; Good technical understanding of monitoring tools such as Datto Understanding of Networking and Hardware Experience of Windows Server Administration Experience in configuring VPN solutions If this sounds like just what you are looking for, then apply now, we want to hear from you! About us Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together. Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together. Equality, Diversity, and Inclusion At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do. Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team. About Us We connect patients and healthcare professionals through integrated, ground-breaking technology, helping people live longer, healthier lives.