Digital Marketing Account Manager
Full‑time, hybrid, Chelmsford/London position. You will report to the Founder.
Responsibilities
* Primary Contact: Act as main point of contact, ensuring clients feel a sense of peace and confidence in our service.
* Reporting & Communication: Lead weekly client meetings and produce reports with precision, logic, and clarity.
* Specialist Coordination: Manage SEO, Paid Search, and Paid Social specialists to ensure projects delivered with discipline, on time, to the high expected standard and within budget.
* Strategic Development: Develop rational strategies that align with the client’s long‑term objectives.
* In‑Person Client Meetings: Manage pre‑approved discretionary hospitality budget for client‑facing activities primarily in Central London.
* AI Integration: Confidently utilise and adapt to AI tools to increase efficiency, improve reporting and provide deeper insights into account performance.
* Issue Resolution: Resolve project‑related challenges quickly and effectively, maintaining a calm manner.
* Account Growth: Identify logical opportunities to expand services where it adds genuine value to the client.
* Storytelling: Articulate context of data and channel specialist tasks into a coherent, impact‑focused narrative for the client.
* Ownership & Accountability: Take full responsibility for outcomes with a “What can I improve?” mindset, leaving ego at the door.
* Precision & Attention to Detail: Ensure no detail slips through the cracks; work is a hallmark of reliability.
* Structured Proactivity: Anticipate challenges and prepare for them with a disciplined, forward‑thinking approach.
* Logical Intelligence: Quick learner who soaks up information and adapts to new technologies with ease.
* Consistent Persistence: Go the extra mile to ensure commitments are met, following through on every agreement.
* Cordial Communication: Lead tough conversations with politeness and confidence, always seeking a harmonious solution.
Qualifications
This role is for you if you have:
* At least 4 years of experience as a Digital Marketing Account Manager within a digital agency (Essential).
* A proven track record in B2B Digital Marketing.
* High proficiency with Google Products and an interest in the ‘how’ behind ad platforms or SEO.
* Value structure and stability through systems but eager to adapt to the future of AI‑driven marketing.
* Prefer a calm, organised environment where logic and results are the priority.
Benefits
* Real ownership and room to grow with paid‑for training provided
* A culture that values talent, ideas, hard work and action
* Enhanced pension contributions
* Enhanced maternity and paternity leave
* High‑value growth‑based incentives
* Opportunities for highly accelerated career paths
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