Salary: £68,000 to £75,000 DOE
Contract Type: Permanent
Work Life Balance: Hybrid, some travel to Northampton Head Office as and when required (adhoc)
Key Responsibilities
* Own product vision, roadmap, and KPIs for conversational AI across multiple channels
* Lead development of agentic AI and multimodal experiences (chat, voice, IVR, APIs)
* Prioritise high-impact use cases based on value, feasibility, and regulatory requirements
* Oversee end‑to‑end product lifecycle from discovery to optimisation
* Ensure compliance with GDPR, FCA, and responsible AI standards
* Drive performance through metrics such as containment, CSAT, and completion rates
* Collaborate cross‑functionally with Engineering, Data, Risk, and Operations
* Lead and develop a small team while fostering innovation and experimentation
Key Requirements
* 5–7 years’ product management experience (customer‑facing products)
* 2+ years working with conversational AI (chatbots, voice, virtual assistants)
* Strong understanding of LLMs, prompt engineering, and RAG
* Experience in regulated environments (ideally financial services)
* Proven stakeholder management and team leadership skills
* Data‑driven mindset with strong commercial focus
Desirable
* Experience with agentic AI, multimodal systems, or speech technology
* Knowledge of API‑led architectures and conversational platforms
* Exposure to experimentation, A/B testing, and AI product scaling
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