Job Description
Cloch Housing Association seeks a Housing Officer to deliver high quality, consistent and customer focused housing services across Inverclyde. The role is central to our vision of exceeding customer expectations and involves managing a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community.
Responsibilities
* Tenancy & Income Management: manage rent accounts, prevent arrears through early intervention, agree repayment arrangements, and progress proportionate recovery and legal action where required.
* Anti‑Social Behaviour & Enforcement: investigate and manage ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
* Estate & Neighbourhood Management: maintain standards through estate inspections, address environmental and neighbourhood issues, and take action where tenancy conditions or safety concerns arise.
* Allocations & Voids: provide professional oversight of allocations, support tenancy sign‑ups, apply judgement in higher risk or complex cases, and contribute to reducing void loss.
* Customer Engagement & Service Delivery: act as a key point of contact for tenants, deliver clear, professional communication, resolve issues early and support a positive customer experience.
* Casework & Partnership Working: manage complex and high‑risk cases, work closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.
Fit at Cloch
* Communicate clearly, confidently and with empathy.
* Build strong, positive relationships with tenants and partner agencies.
* Apply sound professional judgement and take responsibility for outcomes.
* Balance support with fair and proportionate enforcement.
* Remain resilient and solution‑focused when managing challenging situations.
* Live our values (Be Better, Be Kind, Be Responsible, Be Positive) through your day‑to‑day approach to housing management.
Benefits
This is a two‑year fixed‑term, part‑time (14 hours per week) job share post with a salary of £42,707–£46,895 (Grade 7, pro‑rata), hybrid working arrangements, 8 weeks’ annual leave (pro‑rata), family‑friendly policies, SHAPS pension scheme, and a strong focus on wellbeing.
Equal Employment Opportunity
We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview.
Contact
Recruiter: Carolyne Swinney
Email: recruitment@clochhousing.org.uk
Phone: 01475 783637
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