About the Business: A leading specialist in supplying their products to retailers as well as a well-supported online following, they have built a reputation for excellence in their industry. Based on the outskirts of Petworth, this family-run company has gone from strength to strength over the years, operating from a site complete with a warehouse and offices. you’ll be joining a committed and hardworking team in a busy, yet varied and interesting role. As the Office Manager you’ll be assisting the Directors with the day-to-day running of the business and customers. This family-run company offers a relaxed and supportive environment. The role is office-based, working 9am-5.30pm, Monday to Friday. About the Role: Reporting to the Owner-Directors, you’ll become the “go-to person” for customers; the work is varied and can include: * Customer Relations: answering inbound calls, emails and greeting customers for site visits, qualifying sales enquiries, liaising on any warranty issues – always ensuring a high level of customer service in line with this premier, recognised brand. * Supplier and Brand Liaison: building and maintaining strong relationships with suppliers to ensure smooth and efficient operations (Product training will be provided) * Sales Support: handling incoming enquiries both B2B and B2C. * Administration: management of the CRM system, invoicing, processing orders and general administrative duties. * Key point of contact between customers, internal team and warehouse * Managing their online catalogue and price list updates * Create and maintain business reports as required * Other duties, as and when required The Successful Applicant: * Experience in a customer-focused environment is essential, together with an office management/administration background * Confident communicator across phone, email and face-to-face; able to build rapport and handle both B2C and B2B relationships. * Ability to use the Microsoft Office (Word, Excel, Outlook), training will be given on their bespoke in-house CRM system * Based within commuting distance of the GU28 area – this is an office-based role * A full UK driving licence is required, and access to a car is essential due to the office location What’s on Offer: * Competitive basic salary - £29-32K (depending upon experience) * Opportunities for overtime * Free parking is available on site This is your chance to become a key part of a growing team, working in a diverse and rewarding role