Hours of work for this vacancy; Wednesday 11am until 8pm with 1 hour for lunch Friday 8:30am until 5:30pm with 1 hour for lunch The Practice is opens from 8am to 6:30pm Monday to Friday. We also provide late surgeries, Monday to Thursday between 6:30pm and 8pm and therefore there will be a requirement to work one late evening per week as outlined above. This element is paid at time and a half from 6pm. You will; Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to go Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our AccuRx Total Triage solution Book routine nursing appointments and recalls ensuring sufficient information is recorded Receive and make calls as required.
Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all times Work in collaboration with Duty GP to manage incoming triage requests, quickly, accurately and effectively Ensure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment rooms Respond to all queries and requests for assistance from patients and other visitors Advise patients of relevant charges for Non-NHS services, accept payments and issue receipts Ensure that new patient registrations are correctly completed and are supported by all the necessary paperwork and communications. Register the new patient on the system as quickly as possible and, in all cases, within pre-set deadlines Ensure that Workflow and Tasks and Emails are dealt with accurately and appropriately as quickly as possible Keep Reception and waiting areas clean and tidy Pass on information regarding unresolved or urgent problems at the end of each working day or at the end of duty Adhere to full end of day procedures prior to departure, ensuring the Reception area and wider building is secure Ensure that the computer database is kept up to date and accurate When retrieving and responding to internal and external emails, ensure this is completed in an appropriate manner adhering to Practice computer and email policies at all times Comply with Health and Safety requirements of the site at all times Attend Practice team meetings and training sessions as and when arranged Complete mandatory training in line with expectations Provide cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required, to include emergency evening cover that arises due to unforeseen circumstances Job Type: Part-time, Permanent Benefits: NHS pension On-site parking, where possible Schedule: Monday to Friday Work Location: In person