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Full Job Description
Job Description
Customer Executive | Bolton | Full time - Permanent | £28,000+ Depending on experience
Your new company: A leading construction company is seeking to recruit a Customer Executive to work within their open office team. This company is looking for a confident communicator who is professional, able to work well under pressure, and contribute within a small team. This role is office-based in Wigan, offering career progression, self-development, and other great benefits. Standard working hours are Monday – Friday; 9:00am – 5:00pm with a 30-minute lunch break, with some flexibility if required for the right candidate.
Your new role: As Customer Executive, you will support the wider office team, which will include:
* Administration support
* Customer service support via email, telephone, and sometimes face-to-face
* Building strong relationships by acting as a liaison between contractors and residents
* Overseeing maintenance requests and updating system information for the Service Manager
* Organizing property viewings (virtual and in-person) for potential residents
* Arranging move-ins, property tours, and providing information
* Processing agreements, renewing tenancies, and collecting holding fees
* Managing property inventories, inspections, and updates to our CRM system
* Assisting in planning and running community events
* Being the first point of contact for enquiries
What you'll need to succeed: In order to be successful in securing this position, you should have:
* Excellent verbal and written communication skills
* A professional and pleasant friendly tone over the phone to clients and customers
* Proactive, motivated, and a good team work ethic to progress
* Ability to multitask, prioritize, and manage time effectively
* Take the initiative to solve problems and get things done
* Ability to adapt to change and thrive in a fast-paced environment
What you'll get in return: In return, you will be paid a competitive annual salary of £28,000 depending on experience, plus an annual company bonus depending on profit.
* You will be joining a successful growing business during an exciting period
* 27 days of annual leave, plus bank holidays
* Company pension contribution
* Social events throughout the year
* Modern offices with a small friendly working environment
* Career progression and development
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