Join Our Team at Phoenix House!
Welcome to Phoenix House, a beautifully refurbished Edwardian property nestled in South Manchester. Here, we provide a high-quality therapeutic living environment for adults facing mild to moderate mental health challenges and learning disabilities. Our home accommodates five residents, each enjoying their own private space within a safe, supportive, and recovery-focused community.
Our innovative service is dedicated to helping adults—many with histories of trauma or involvement in the criminal justice system—rebuild their lives. We focus on enhancing stability, improving mental health, fostering independence, and facilitating safe reintegration into the community. Our goal? To achieve meaningful outcomes like improved wellbeing, reduced risks, and enhanced life skills, all within 18–24 months .
Our approach is built on:
* Person-centred care
* Trauma-informed practices
* Strengths-based strategies
* Recovery and empowerment focus
Your Role as a Recovery Worker
As a Recovery Worker, you will be at the heart of the Phoenix House team, playing a vital role in shaping our therapeutic culture. Your mission? To support residents in achieving sustainable recovery, developing independence, and making positive life changes.
Key Responsibilities:
* Provide daily emotional and practical support in a calm, therapeutic environment
* Deliver structured key-working sessions that promote recovery, resilience, and wellbeing
* Assist residents in building independent living skills, routines, and confidence
* Collaborate with Manchester City Council, Probation Services, Positive Pathways Social Workers, and mental health professionals
* Support risk management processes, including safeguarding and personalized support planning
* Encourage community integration, education, volunteering, and healthy social networks
* Contribute to a positive, safe, and enabling shared living environment
* Maintain accurate records and uphold high-quality standards
* Model the values and culture of our high-quality supported accommodation service
Are You the Ideal Candidate?
We’re looking for someone who embodies compassion, consistency, and emotional resilience. You understand the importance of relationships, structure, and stability in someone’s recovery journey.
Essential Qualifications:
* Experience supporting individuals with mental health needs, learning disabilities, or complex backgrounds
* Understanding of trauma-informed care and strengths-based approaches
* Ability to support individuals with varied risk profiles and complex life experiences
* Strong communication, empathy, and teamwork skills
* Capability to remain calm, supportive, and professional in challenging situations
Desirable Qualifications:
* Experience in supported accommodation, recovery services, or forensic pathways
* Knowledge of criminal justice systems, probation, or MAPPA
A relevant care or mental health qualification is also required.
About Us
At Turning Point, we are a leading health and social care provider with over 300 locations across England. We take immense pride in the services we offer, operating on a not-for-profit basis. Every penny we earn is reinvested into our services and our people.
We believe in the power of change and are committed to improving the lives of those we support.
What Benefits Will You Receive?
We understand that rewards come in many forms. Whether it’s financial benefits, a culture of recognition, or opportunities for career advancement, we’re here to support you with our comprehensive total reward package.
Enjoy 31 days of paid holiday a year, increasing with each year of service up to 33 days. Plus, you’ll have the option to buy additional holidays and spread the cost.
Join our team and explore the exciting perks we offer to our employees!
Turning Point
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