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CEO & Founder of a multi award-winning luxury skincare brand. Advocate for healthy ageing. Pioneer of sustainable luxury.
Role Overview
We are seeking a highly skilled Skin Specialist. The ideal candidate will be qualified to at least Level 4 as an aesthetic practitioner or senior therapist, passionate about skincare, results-focused, and dedicated to providing an exceptional patient/client experience. You will play a crucial role in performing expert-led treatments, educating patients/clients on skincare routines, and driving retail sales through personalised recommendations.
Key Responsibilities
1. Treatment & Client Care
* Perform all Lisa Franklin treatment protocols with precision and expertise, ensuring exceptional standards in every client session.
* Deliver advanced skin treatments (such as radiofrequency, microneedling, IPL and laser-based modalities) in line with clinic protocols.
* Conduct in-depth skin consultations, tailoring treatment plans to meet individual needs and achieving visible, long-term transformations.
* Maintain meticulous client records, tracking treatment progress and homecare to ensure optimal results.
* Provide aftercare guidance, educating clients on best practices to enhance their skincare results.
1. Retail & Upselling
* Actively recommend and upsell skincare products based on patient/clients’ concerns and treatment plans.
* Confidently educate patients/clients on the benefits of the Lisa Franklin product range, demonstrating expert knowledge of ingredients and their efficacy.
* Identify opportunities to introduce new treatments or add-on services to enhance the client experience.
2. Clinic Operations & Professionalism
* Maintain a pristine, luxury-standard treatment environment.
* Collaborate with the Front of House team to optimise scheduling, follow-ups, and rebooking strategies.
* Work closely with senior management to meet sales targets and Key Performance Indicators (KPIs).
Requirements
1. Industry qualified to at least Level 4 with a minimum of two years of relevant experience.
2. Strong expertise in advanced treatments.
3. Confident in upselling skincare products and treatment plans to drive both patient/client results and clinic performance.
4. Impeccable communication and interpersonal skills, with a luxury service mindset.
5. A passion for continuous learning, staying up to date with the latest advancements and industry innovations.
6. Professional, polished, and well-presented at all times, embodying the Lisa Franklin brand values.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Health, Wellness & Fitness
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