The Opportunity
We’re looking for a dependable and motivated Night Team Member to support hotel operations overnight and help ensure guests feel safe, comfortable, and well supported during the night shift.
This role is ideal for someone calm, reliable, and practical—who understands that reassurance, routine, and quiet efficiency are essential to a positive overnight guest experience.
Key Responsibilities
1. Respond promptly and professionally to guest requests and enquiries
2. Maintain safety and security procedures throughout the night shift
3. Carry out regular security checks across the hotel
4. Provide general overnight support to hotel departments
5. Assist with light maintenance or housekeeping tasks if required
6. Set up meeting rooms and public areas as needed
7. Serve food and beverages to guests during the night
8. Check guests in and out when required
9. Respond appropriately to emergencies, following hotel procedures
10. Complete basic reports and handover notes for management
Benefits
11. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
12. Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
13. Refer a friend scheme from £500 to £1000 per referral.
14. Hospital Plan.
15. Online Health Portal.
16. Eye Care.
17. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
18. Pension Scheme.
19. Free meals on duty.
20. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who This Role Is For
This role is well suited to someone who:
21. Is reliable, responsible, and calm, especially during overnight hours
22. Enjoys helping guests feel safe and reassured
23. Is comfortable working independently while following clear procedures
24. Takes pride in keeping environments tidy, secure, and well organised
25. Has previous experience in hospitality, customer service, or security (helpful but not essential)
Hotel
The Derby Midland Hotel, and has a total of 102 bedrooms. It is centrally located in the city centre
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.