Overview
Are you ready to lead and inspire a team of dedicated claims professionals? We’re recruiting for a Motor Claims Team Leader to join Gallagher Bassett, where you’ll play a pivotal role in managing daily team operations, fostering staff development, and delivering exceptional client service. As a key figure in our organisation, you’ll leverage your expertise in the claims process to provide invaluable support and guidance to your team. You’ll also act as a role model, setting the standard for excellence and ensuring compliance with Service Level Agreements and Gallagher Bassett’s Best Practices. This is an exciting opportunity to join a growing company that values leadership, collaboration, and innovation. How you'll make an impact in this role, you’ll lead and supervise a team of claims professionals, ensuring they deliver exceptional service and meet client expectations. Your responsibilities will include: Leading and supervising a team to ensure compliance with Service Level Agreements. Approving claims settlements within your financial authority. Ensuring the team is knowledgeable about Service Instructions and Policy Wordings. Liaising with clients to meet their requirements and attending client review meetings as needed. Providing training and supporting team development in line with the Gallagher Bassett Learning & Development Prospectus. Completing appraisals in a timely manner and fostering staff development. Acting as an escalation point and responding promptly to complaints. Managing solicitors in litigated cases to uphold litigation standards. Assisting the Head of Operations with general office administration to ensure smooth operations. About You Here’s what you’ll bring to the role: Previous experience as a Team Leader in a regulated environment. tEchnical expertise and knowledge within your scope of responsibility. Proven client-facing experience, with the ability to build and maintain strong client relationships. A commitment to delivering exceptional client service and achieving Gallagher Bassett’s Best Practices. Excellent listening, written, and verbal communication skills. The ability to create a positive work environment, treat others with respect, and inspire high performance. A proactive approach to developing others and fostering a culture of continuous improvement. Please be advised that, due to the nature of this role and the type of clients we serve, an enhanced external background check is a requisite part of our recruitment process. Further information regarding this procedure will be provided during the recruitment process. #LI-PH1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…