An exciting opportunity has arisen as Technical Account Manager (TAM), reporting to Operations Manager for Fleet Lifecycle Performance. In this role you will be a part of a team of dedicated technical account managers with responsibilities within different fleet segments. You will be responsible for a portfolio of customers. You will be a connection point between our customer, our different product groups, and the aftersales team.
The Technical Account Manager's main function is to be a dedicated contact point for our most valued customers, to secure our customers a most profitable and efficient operation. Our customers demand up-time on their assets and strive to keep total cost of ownership as low as possible. In this there is an opportunity for GCS Automation and Control to act as a reliable partner using our competence providing after-market product solutions and services.
We are seeking individuals who are dedicated and take action when needed. You like to take ownership of your customers interactions.
Innovate for a better world with us. Protechting People and Planet drives every solution.
What You Will Be Doing
Be KM GCS main contact person for a portfolio of customers.
The TAM will be an escalating point for the customer with regards to the KONGSBERG Follow the Sun concept and the 24/7 ongoing operation between the customer and KONGSBERG
Provide obsolescence and Life Cycle Management analysis fleet wide to be able to inform the customer about recommended maintenance, modification, and upgrade work in due time before scheduled maintenance stops/dockings
Contribute to prepare commercial proposals for new functionality, modifications and/or replacement products in accordance with KM product lifecycle philosophy.
Monitor and provide feedback on service and maintenance agreements
Follow up and visit assigned customers on a regular basis.
We think you should have
Bachelor's Degree or similar, relevant experience may compensate for a formal degree
Experience with the marine industry is an advantage.
Experience from Project management and or Coordination is an advantage
Commercial interest and understanding.
Good communication skills in English, both written and spoken.
At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for
This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check. Please note that this might affect the offer process or employment.
You are able to
act on own initiative, make things happen and accepts responsibility for the results
make an impact, convince and persuade others and promote plans and ideas successfully
build a useful network of contacts and relationships and utilizes it to achieve objectives
understand the organization's informal rules and structures and utilize political processes effectively to get things done
use a methodical and systematic approach, plan ahead, define clear priorities and allocates resources effectively
Why join us
An exciting and important position working for the world-leading supplier of maritime solutions
International work environment and multidisciplinary team collaboration
An inspiring and safe work environment
Personal development and career opportunities
We offer flexible working hours
KONGSBERG's strength is in unity. Diverse minds, protechting people and planet, drive innovation worldwide.
Where you will be working
Aberdeen
Interested in knowing more? Contact
Alan McMillan
Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
Protechting people and planet