Job Summary: The GP Dispensary Assistant supports the efficient running of the dispensary within the GP practice by assisting with the preparation and supply of medications under the supervision of the Dispensary Manager. The role ensures that dispensing tasks are carried out safely, accurately, and in compliance with NHS regulations and dispensary protocols. The assistant contributes to maintaining stock levels, managing medication records, and providing excellent customer service to patients. Main Duties and Responsibilities: Dispensary Support & Organisation Assist in the day-to-day dispensing activities ensuring accuracy and adherence to SOPs.
Support the safe storage, handling, and disposal of medications including controlled drugs under supervision. Help maintain dispensary cleanliness and organise stock areas to support safe and efficient workflows. Medication Preparation & Supply Prepare medication labels and prescriptions following standard procedures. Support checking medication stock levels and assist in stock rotation and expiry date monitoring.
Assist with receiving, unpacking, and storing pharmaceutical supplies safely. Customer Service & Communication Provide friendly and professional support to patients collecting medications or making enquiries. Respond to routine queries and escalate clinical or complex issues to the Dispensary Manager or clinical staff. Maintain patient confidentiality and handle sensitive information discreetly.
Record Keeping & Administration Assist with accurate recording of medication supplies and stock movements. Support dispensary audits by maintaining accurate documentation and reports. Help ensure compliance with legal and professional standards including controlled drug records. Teamwork & Training Work collaboratively with the dispensary team and other practice staff to support smooth dispensary operations.
Participate in training and development opportunities to maintain and improve skills. Person Specification Criteria Essential Desirable Qualifications Basic healthcare or pharmacy-related training NVQ Level 2 or 3 in Pharmacy Services Willingness to undertake training Awareness of NHS dispensary standards Experience Experience working in healthcare or customer service roles Experience in a GP practice or pharmacy setting Skills & Knowledge Good organisational skills and attention to detail Familiarity with EMIS / SystmOne systems Basic understanding of medication handling and safety Knowledge of dispensing regulations Excellent communication and interpersonal skills Other Ability to work as part of a team Flexible approach to working hours Reliable and trustworthy with high levels of accuracy and discretion Additional Information: The role may require occasional flexibility in hours to support dispensary needs, including stocktakes or audits. Transport between sites will be required. This position is subject to appropriate DBS clearance, especially if handling Controlled Drugs.
A commitment to ongoing learning and adherence to legal and professional standards is essential.