To A rapidly expanding freight forwarding organisation is looking for aFreight Team Member to maintain excellent customer service for Overseas Agents & Import Clients and take client bookings. You will be expected to be proactive in the role and maintain and develop business relationships. Effective communication and close team working is key. Must have some freight knowledge or experience.
ROLE: Freight Team Member - Bookings LOCATION: Shipley: North yorkshire BASIC SALARY: £25k to £30k
ROLE: Deal with customer queries via telephone/email
Monitor and maintain shared inbox
Obtain pricing and provide quote and service information
Undertake customer bookings and input data into CargoWise and other systems
Liaise with Customers, sub-contractors, Suppliers and agents
Check and send customer documentation
Produce bills of lading
Provide bill of lading instructions
Carry out any other reasonable duties required by the business
Networking and undertaking research, where necessary, to keep ahead of competition
Persuading customers our high service levels will satisfy their requirements in terms of quality, service and price
Interpreting and managing customer requirements speaking with clients to understand, anticipate and meet their needs
EXPERIENCE REQUIRED: Excellent negotiation skills and the ability to overcome difficulties
Ability to manage own workload and prioritise tasks
Good IT skills with a good knowledge of Microsoft Word, PowerPoint and Excel and Outlook
Work effectively and calmly under pressure
Ability to work on own initiative
Ability to work to deadlines/targets for self and others
Experience of working in import/export freight forwarding would be a distinct advantage
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