We have an exciting opportunity for an experienced data & analytics professional to join the Performance team in London. Are you ready to make a difference in a values‑driven organisation? Can you transform varied data into meaningful insights and communicate effectively with diverse audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems and shape strategic decisions, we want to hear from you.
What We Offer
* Flexible Working Options: including hybrid working
* Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
* Birthday Leave: an extra day off for your birthday
* Pension Plan: 5% employer contribution
* Enhanced Allowances: enhanced sick pay, maternity and paternity payments
* Exclusive Discounts: high street, retail, holiday, gym, entertainment and leisure discounts
* Financial Wellbeing: access to our financial wellbeing hub and salary‑deducted finance
* Wellbeing Support: employee assistance programme and wellbeing support
* Inclusive Networks: access to EDI networks and colleague cafes
* Sustainable Travel: cycle to work scheme and season ticket loans
* Career Development: ongoing training and support with opportunities for career progression
About The Role
As a Deputy Head of Service for Performance & Quality you will:
* Proactively analyse data from diverse sources, transforming it into powerful and useful insights for our service
* Produce management information, impact analysis, service modelling and customer‑focused performance tools
* Monitor service performance and identify risks to support and enable data‑driven decision‑making and continuous improvement
* Be a key member of a multi‑disciplinary network of experts within Victim Support's London Management Team
* Work in partnership with key stakeholders across London's criminal justice system such as the Mayor's Office for Policing and Crime (MOPAC), London's Police forces and the Ministry of Justice (MoJ)
Key Responsibilities
* Producing monthly and quarterly reports for funders to evidence KPIs; identify trends, risks and service improvements
* Developing and iterating analytical pipelines to deliver high quality insight on service performance
* Meeting with front‑line teams to explore service delivery and performance data
* Delivering insights and actions to stakeholders regarding service effectiveness
* Identifying areas of the service where data science and emerging technologies can be applied to improve efficiency, such as AI
* Collaborating with data professionals across Victim Support's national data function and within MOPAC's Data & Insight function
You Will Need
* Experience using either Python or R to bring data together from diverse sources and prepare for analysis using cleaning and preparation techniques
* Extensive practical experience of using innovative platforms for data visualization including R Shiny, Power BI and/or Tableau
* A degree or equivalent professional experience in subjects such as Statistics, Data/Computer Science, Economics, Public Policy or the Sciences would be desirable
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black, Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How To Apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered and started an application, we will contact you to advise of the amended closing date wherever possible.
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