Job Description An exciting opportunity exists to join the Shotton Mill’s IT department as an IT Support Technician.
You will be a key member of the IT department responsible resolving technical and application issues for end users and providing assistance to more senior roles within the IT organization. This role is crucial in ensuring the smooth operation of our IT systems and supporting our manufacturing processes. Shotton Mill Limited (part of the Eren Holding group) is currently constructing the UK’s largest containerboard machine along with a tissue machine.
During 2025 we expect to be extending the current network to include the new buildings and some re-purposed buildings. We will also be continuing the process of integrating our IT systems with our head office in Istanbul and the other production sites in Corlu and Zonguldak, all based in Türkiye.
This position is located in Deeside, Flintshire, North Wales.
What you'll do:
Providing first-level technical support to end users, including troubleshooting hardware, software, and network issues.
Responding to and resolving IT support requests via phone, email, or in-person.
Assisting in the installation, configuration, and maintenance of computer systems, printers, and other IT equipment.
Supporting en...