Supported Housing Concierge Scarborough Permanent, Part time (20 hpw) on a rota basis (see below) Pay £12.60 per hour (Salary £25,838 per annum, pro rata) p lus, great benefits including Health Cash Plan Home, a place where you belong Looking for a job where no two days are the same? At Home Group, we don’t just provide housing, we create places where people feel safe, supported, and part of something. We’re on the lookout for Supported Housing Concierges to join our passionate team, helping to provide vital support to some of the most vulnerable people in our communities, including those with complex care needs. Typical day as a Housing Concierge You'll be the first line of support when our wider teams or customers' support networks aren’t available. Your role will be varied and dynamic, including: Patrolling buildings, checking fire doors and securing entry points to keep everyone safe. Monitoring CCTV, reporting repairs, and using tech to keep records up to date. Responding quickly and calmly to incidents, including suspicious activity or emergencies. Helping keep the environment clean, safe and welcoming. Engaging with our customers, neighbours and partners in a friendly, professional way. You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK! You bring The ability to be calm under pressure with strong people and communication skills. A background in public service, the military or supporting vulnerable people? (Great — but not essential) An eye for changes in behaviour and risk and are a natural people-person. Confidence to take initiative and act responsibly, especially in sensitive situations. A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team. Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our Team You’ll join our Community Wellbeing Manager Pauline and her brilliant housing team, we’re super passionate about what we do! We’re really proud of our high level of customer engagement. We’re a supportive bunch and like to have fun in our daily work, we all have a good sense of humour. Job Details We provide 24-hour support to our customers each day and every day. Working on fortnightly rolling rota: Week 1 covering Tues-Thurs evenings 4-10pm and w eek 2 covering Friday evening 4-10pm and weekend shifts (TBC) but will be between the hours of 8am and 11pm We do get together regularly in the daytime for training and team meetings. Able to use technology to monitor CCTV, update records and report repairs and carry out building safety checks. You’ll need an Enhanced DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What’s in it for you? 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too! Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! Colleagues really matters to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Learn more about our benefits on our website. Find out more Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk