Planner – Social Housing
Croydon
Temp to Perm
£16.91 per hour (Umbrella)
Immediate Start
Basic DBS Required
We are looking for an experienced Planner/Scheduler to join a busy social housing repairs and maintenance contract based in Croydon. This is a temp‑to‑perm role offering weekly pay, long-term stability and the opportunity to move into a permanent position after the initial period.
The ideal candidate will have experience planning repairs, managing trades diaries and delivering excellent customer service to tenants and operatives.
Key Responsibilities
* Schedule and coordinate reactive repairs, maintenance appointments and follow‑on works
* Manage engineers’ diaries efficiently, allocating jobs by location, priority and skillset
* Liaise with tenants to arrange bookings and provide updates on repair progress
* Work closely with supervisors, operatives and call centre teams
* Ensure all KPIs are met, including job completion times and tenant satisfaction
* Update job information, notes and statuses on the internal system
* Reschedule missed appointments and respond to urgent or high‑priority jobs
* Maintain strong communication across all teams to ensure smooth operations
Requirements
* Previous experience as a Planner, Scheduler or Repairs Coordinator in social housing
* Strong IT and scheduling system skills
* Excellent communication and customer service abilities
* Ability to work in a fast‑paced environment and manage changing priorities
* Strong organisation and attention to detail
* Basic DBS required (can be completed prior to start if needed)
Pay & Benefits
* £16.91 per hour (Umbrella)
* Weekly pay
* Temp‑to‑perm opportunity
* Immediate start available
* Long‑term role on a stable social housing contract
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