About The Role
We are looking to recruit 1.5 CATEC Support Officers, office based working at our MEAP Offices Phillips Park Road, Beswick, Manchester M11 3FU.
CATEC is an extremely busy, fast paced team. As a service we monitor and respond to activations from Technology Enabled Care Devices in citizen's homes across the city 24 hours a day 365 days a year.
The main duties of the Support Officer role:
* Learn all aspects of Technology Enabled Care including the delivery model and the devices included in Manchester's offer. Also undertake the monitoring of devices such as GPS trackers following procedures
* Use initiative and established procedures to resolve incoming queries as first point of contact within agreed timescales
* Be involved in projects and collaborative working with stakeholders, colleagues and relevant parties testing new technology
* Work on multiple systems, platforms and portals including Evo which is our Digital Call Monitoring Platform
* Liaise with professionals and families to arrange the installation of Technology Enabled Care including social workers, other professionals and hospital discharge teams
About the Candidate
The candidate we are looking for will be:
* Enthusiastic and keen to learn
* Be a team player and have excellent organisational and communication skills
* Attention to detail is key, be able to prioritise your work, manage your time and be able to adhere to strict deadlines and follow procedures
* Accurate record keeping is essential
* Have experience of working with Microsoft packages in particular Excel
About Us
We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:
* We take time to listen and understand
* We work together and trust each other
* We show that we value our differences and treat each other fairly
* We “own it” and we’re not afraid to try new things
* We’re proud and passionate about Manchester
Benefits we offer
* Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
* A buzzing pension- You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
* Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
* Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
* Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
* A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
* Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
* Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
* Accessible Formats: Our ReciteMe tool can be accessed through the Accessibility tools button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
What we will need from you if you\'re successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:
* Proof of Right to Work- You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
* References- We’ll require references from your current and previous employer(s).
* Disclosure and Barring Service (DBS) Check- A criminal record check may be necessary, depending on the role.
These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
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