Night Manager Full-Time, permanent Hatfield Heath Our prestigious client, a 2 AA rosette country house hotel is seeking an experienced and proactive Night Manager to take responsibility for the night-time operation of the property. This is an excellent opportunity to join an award-winning team and play a vital role in ensuring the smooth running of the hotel during overnight hours. The successful candidate will demonstrate strong leadership, excellent customer service skills, and a calm, efficient approach to management. Duties * Supervise and support the night team to ensure all tasks are carried out to the highest standard. * Provide a visible and approachable point of contact for guests during the night, dealing promptly with enquiries and resolving any issues. * Monitor the safety and security of the hotel overnight, taking appropriate action where needed. * Manage staffing matters overnight, including rotas, training, and performance oversight. * Liaise with day teams to ensure effective handovers and continuity of service. * Maintain accurate records including occupancy levels, incidents, and night audits. * Ensure adherence to all hotel policies and procedures. The Person * Previous experience in a similar hospitality or hotel-based role is essential. * A confident team leader with the ability to manage, motivate and support staff. * Exceptional communication and customer service skills. * Ability to remain calm under pressure and handle situations with discretion. * Experience with staff training and basic HR responsibilities is advantageous. * Multilingual skills are a plus, though not essential. Salary & Benefits * £33,280 per annum * 40 hours per week * Complimentary meals on duty * Free on-site parking * Discounted rates across the hotel, spa, and dining experiences * Employee recognition and reward schemes * Opportunities for progression and training within a supportive team environment * lots more exciting benefits