What's involved with this role: Job Title: Stoke 5272165 Ref: Admin Support Officer Pay rate: £12.65 per hour PAYE This role is office based. The role: We are seeking an experienced and detail-oriented Administrator to undertake general clerical and administrative duties across the Governance, Policy and Performance section, providing cover for the Operations Directors PA, as and when required, and to support the key ‘front of house’ functions. Key responsibilities: Deliver a comprehensive admin support, including word processing, data entry, and general clerical tasks Build strong, collaborative relationships with colleagues, clients, and stakeholders Maintain accurate daily records across bespoke systems for all service areas ensuring seamless access and up-to-date information Proactively chase outstanding paperwork to avoid operational delays Ensure purchase orders and all associated administration is kept in order Provide general admin support across the business, ensuring efficient, customer-focused service using a range of IT tools Handle enquiries from internal and external contacts, supporting business functions and hitting key deadlines Manage accurate records, systems, and databases to produce management reports and statistical information Maintain and improve both electronic and manual filing systems for quick and easy file retrieval What the client is looking for: Educated to a good standard (NVQ Level 2 or equivalent) Solid understanding of business functions Understanding of GDPR and the Freedom of Information Act Proven experience in customer-focused, fast-paced office environments Skilled in developing and maintaining efficient record systems Proficient in Microsoft Office with strong data entry skills Able to streamline admin services and manage competing priorities Strong communication and customer service skills Excellent typing skills with experience taking accurate meeting minutes Capable of producing statistical information within deadlines Highly organised with the ability to manage multiple tasks effectively Detail-oriented with a commitment to service and quality standards How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.