We have new exciting roles available within the our Busy helpdesk department based in kidderminster. if you are looking for a new opportunity then this could be the one for you. Key Responsibilities: * Answering helpdesk calls within a maximum of 3 rings * Raising jobs recieved via email, phone call or client system * schedule works for engineers with your area * Ensure Tabs our in house system is up to date at all times including latest information. * Chase subcontractors for ETA's and updates * Raise purchase orders upon request * Work with Managers & Clients within your area * Follow escalation process ensuring jobs are completed with SLA * Salary to be confirmed at interview. This position will be discussed in greater detail at interview stage. The hours available are: Monday to Friday 08.00am to 17.00pm If you think you are up for the challenge then please contact lorraine vaux