Overview
We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.
Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across six villages located in the UK and Ireland. We are commercially focused but ensure that this is led by an ethos of delivering excellent service which provides our guests with wonderful memories of their time with us. Standards, be they operational, health & safety or otherwise, are important to us, as is our ongoing commitment to nurture the forest environment within which we operate.
Village Duty Manager | £21.06 per hour
Reporting to the Guest Experience Manager, you will be directly responsible for overseeing shift management across the Village, ensuring operational standards are maintained across all divisions and that guest issues are addressed promptly in order to protect our brand reputation.
As the Senior Manager during the shift, you will require the ability to deliver exceptional guest care skills and maintain high standards for a quality memorable experience for our guests.
You will have a desire to improve the business and drive opportunities in a pro-active, strategic manner.
You will be required to liaise with Senior Company personnel across all business areas and be able to perform under pressure to effectively manage any potential emergency situations.
Due to the sensitive nature of this role the successful applicant will be required to undergo a Disclosure and Barring Service (formerly CRB) Check. This disclosure, together with other selection information, will need to be satisfactory to the Company for employment to commence.
Hours of Work
You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. These shifts will fall between 8am and 11:30pm and will include working some weekends.
As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
About You
You will need to be an excellent communicator with the ability to deal effectively with guests, management, Center Parcs colleagues and all outsourced partners in order to ensure the Company can exceed both revenue and profit targets.
Essential requirements
* Strong operational experience in a managerial capacity with experience in a management position
* Sociably confident with excellent interpersonal skills
* Ability to stay calm, composed and positive, even in trying moments
* Excellent organisation, communication and negotiation skills
* A good level of computer literacy
* Friendly, genuine and warm
Desirable requirements
* Previous Duty Management Experience
* Personal License Holder or experience in licensing law
* Ability to influence and build relationships at all levels
About the Benefits
Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:
* Management Bonus Scheme
* Pension Scheme with Life Assurance
* Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
* Free use of our leisure facilities
* Discounted Center Parcs breaks
* 20% discount in our restaurant and retail outlets
* Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
* An Employee Assistance Program - providing support on financial, health and legal matters
* Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
If this sounds like your ideal job, then we’d love to see your application.
Closing date: 19th September 2025
Interviews to be held: Ongoing
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
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At Center Parcs, everyone's welcome.
We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.
We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
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