Job Title: Care Assistant
Contract Type: Permanent
Salary: £24,627 per annum (pro rata)
Working Hours: Contracts available working between 15 and 37.5 hours per week
Working Pattern: Shifts including weekends and evenings between Mon & Sun 07:00 & 22:30
Location: Harbour Place, Workington
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Care Assistant
You will provide assistance to residents in need of physical personal care and carry out individual tasks with residents in line with their support plans, to maintain or improve their quality of life and to be able to recognise signs of distress in residents. You will work with the team to identify and assess positive ways to reduce distress and give residents control over their lives wherever possible.
About You
We are looking for someone with:
Experience of working in a customer focused, residential environment, offering personal care to a diverse group of people
An awareness of housing and Health and Safety legislation and regulation National Care Standards Awareness
Flexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone working
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
Working With Us, You’ll Enjoy
Competitive pay & generous pension
28 days holidays plus bank holidays (pro rata)
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Work as part of a committed and compassionate team, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager
Recognise and identify each individual customer’s needs to ensure a person-centered approach and that the customer is at the heart of everything we do by:
Working with customers to provide light general household domestic duties, for example - cleaning, laundry, ironing, etc.
Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping
Communicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.)
Provide companionship to customers, engaging in conversation to build genuine and trusted relationships
Encourage customers to participate in social activities and feel part of the community
Ensure customers are safe at all times by carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, equal opportunities, cash handling, etc
Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable and respectful living environment
Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken
Promptly respond to and report any concerns relating to the care, support, well-being or behaviour of customers to a manager, making comprehensive records, ensuring customer confidentiality is observed at all times
Recognising any signs of abuse and immediately reporting them to a manager, ensuring local safeguarding procedures are followed
Record all complaints and proactively talk through the complaints procedure with customers
Deliver your role in line with the Riverside company values - “Our Riverside Way”
Delivering and enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on customers’ changing needs
Providing direct personal care to customers in line with Care Quality Commission (CQC) definitions including showering, shaving, toileting, continence management and personal hygiene (training provided)
Helping customers to go to bed, wake up, dress and maintain their personal appearance.
Safely helping with customer’s mobility difficulties and using assessed equipment, aids or other manual handling equipment
Administering and supporting medication for customers
Assisting with preparation of meals, snacks and drinks where necessary
Other Information
You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis
You will undertake regular training to enable you to deliver your role safely
From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager
Person specification
Essential
Experience of working in a team and communicating positively with other people
Experience of being able to organise tasks and plan accordingly whilst dealing with people
Be caring, empathetic, flexible and have a resilient, can-do attitude
Able to use initiative and have confidence to make and act on decisions
Basic administrative skills & IT Skills (including proficiency in Microsoft Office)
Desirable Awareness of CQC standards
Experience of providing direct care to a diverse group of customers
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