Brand & Marketing Coordinator - Notting Hill JOB TITLE: Brand & Marketing Coordinator REPORTING TO: Director of Brand Success, TSC Hospitality LOCATION: Head Office (between Quo Vadis, Miznon Soho, Erev Notting Hill and Blue Note) Looking for someone with at least 2-3 years experience in digital marketing, content and media management if this is you, and you are excited about the prospect of heading up marketing and brand management channels digitally for a fast growing hospitality group, we want to hear from you! We are open to modified working schedules for the right person so long as the work gets done! KEY OBJECTIVES Protect and enhance the TSC Hospitality brands through timely, thoughtful engagement with guests and partners Ensure our digital footprint, marketing collateral, and promotions consistently reflect operational needs and brand positioning o Always check for accuracy and clarity as it pertains to anything external facing Act as the liaison between TSC Hospitality, Memo (or other marketing partners), and site-level teams, ensuring communication is clear, consistent, and actionable Curate and incubate creative event and brand ideas that drive awareness, engagement, and guest loyalty Provide strategic input to strengthen brand identity across press, socials, and digital channels Keep the customer experience and driving 'bums on seats' (i.e. revenue) at the centre of all marketing and brand initiatives - we know once we get people through the doors of our venues, we can wow them! CORE RESPONSIBILITIES I. Guest Engagement & Reputation Management Monitor and respond to all Google, OpenTable, Deliveroo, TripAdvisor, Appetite, and other public reviews within 48 hours, reflecting brand voice and hospitality values Manage and respond to the info@miznon.co.uk and info@erevlondon.com inboxes in a timely, professional manner, escalating where necessary Track sentiment, guest loyalty, recurring guest feedback, and report back weekly with insights for the Head Office team II. Marketing Agency & Internal Liaison Act as the primary link between Memo (or any appointed agency) and TSC Hospitality Head Office Provide weekly roundups of all projects: progress, completed work, and upcoming focus areas Ensure agency deliverables align with operational priorities and brand identity Collaborate with internal stakeholders to brief agencies effectively and ensure clear communication loops III. Content, Creative & Collateral Coordinate photoshoots with site teams and photographers (Memo or Lily), handling scheduling, logistics, and approvals Develop and share detailed photoshoot briefs in collaboration with the Head of Marketing, ensuring content is on-brand and fit for purpose Create, manage, and organise the printing of all digital and physical collateral (menus, flyers, posters, signage, branded assets) Maintain organisation of all marketing files, assets, and related endeavours in company systems to ensure easy access and version control Maintain a content and collateral library, ensuring up-to-date assets are available across channels IV. Brand Development, Events & Promotions Curate and incubate new event ideas for Miznon and Erev, working cross-functionally to bring them to life Collaborate with leadership to refine brand positioning across press, socials, and digital footprint Strategise, implement, and monitor promotions and marketing offers, ensuring they are designed to drive revenue and elevate the customer experience Ensure site teams are briefed and trained on upcoming events, promotions, and campaigns so they can communicate effectively with guests. Support the rollout of seasonal campaigns, product launches, and partnerships V. Digital Footprint & Operational Alignment Maintain and update digital channels (Google Business, OpenTable, Deliveroo, TripAdvisor, website, social handles) to ensure accuracy and alignment with operational needs Work with operations teams to ensure menu updates, opening hours, and event details are reflected online in real time Support the marketing agency or internal team with content and updates for social media, ensuring alignment with day-to-day operational realities. Schedule and run Miznon London's social channels, Monitor competitor activity and share insights for brand positioning opportunities VI. Reporting, Analytics & Budget Support Track and report on the performance of marketing initiatives, including social engagement, email performance, ROI on promotions, and event success Provide weekly and monthly reports to Head Office with insights and recommendations VII. Marketing Systems & Learning Regularly (weekly and monthly) review all initiatives to codify learnings and insights, building structured marketing playbooks for future campaigns Ensure marketing knowledge is captured and shared across the team, contributing to consistent improvement and innovation Suggest and onboard platforms, tools or marketing initiatives which align with our company or brand goals GENERAL EXPECTATIONS Be proactive, creative, and solutions-focused - anticipating challenges and opportunities ahead of time Maintain an extremely high level of attention to detail, ensuring there are no spelling or grammatical errors in any external-facing content Communicate in a clear, warm, and professional tone across all platforms Maintain an organised approach to multiple projects and deadlines, keeping leadership informed of progress Embody the TSC Hospitality ethos in all guest-facing communication, ensuring consistency with in-restaurant hospitality Bring fresh, innovative ideas to the table while maintaining brand consistency Keep the guest journey / customer experience and driving revenue at the heart of all decisions TSC Hospitality is a growing business and therefore require a degree of flexibility from employees. New responsibilities may be added to this job description from time to time, and on occasion you may be asked to support colleagues with additional duties. Above all, we require a flexible, collaborative, and solutions-first attitude in line with the nature of hospitality.