NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
o Complete personal assistant tasks relevant to supporting the departmental Consultant(s), including word processing, filing, audio-typing, photocopying and the composition of letters, medical reports and preparation of straightforward responses and request to ensure efficiency in patient care.
o Manage Consultant(s)/Team(s) diary to ensure effective time management.
o Sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are to be passed to the Consultant and which may be passed directly to others for action and information.
o Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
o Responsible for making arrangements for the appointment of referrals to appropriate clinics and investigative departments or arranging admissions to facilitate the patient journey, taking into account urgency and length of wait.
o Management of the waiting list to ensure available resources are used most effectively in order to appoint patients which meet hospital waiting time targets.
o Liaise with a range of departments to ensure patient records are up to date and accurate with inpatient, day care, and outpatient investigatory results.
o Liaise with Consultant’s team for planning of clinic and on-call rotas to ensure effective service delivery and communicate these to department staff.
o May be required to record and prepare draft minutes of meetings for review and approval by members of the Consultant team.
o Shared responsibility for typing discharge summaries and clinic letters.
o Update TCI lists through TrakCare/OPERA in relation to patient admissions and transfers if required. Vacancy Request Form (VRF) Approved January 2024 Page 3 of 8
o Development of office and secretarial practices when necessary to improve service delivery and ensure good practice at all times.
Details on how to contact the Recruitment Service and the Recruitment Process:
Details on how to contact the Recruitment Service is available on the Supporting Information document.
NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log-in issues, please contact in the first instance.