Network Configuration Specialist
Posting Date: 14th January 2025
Function: Managed Services - Networks
Unit: Business
Location: Birmingham, Hatfield, Sheffield or London
This highly technical Network Implementation Specialist role enables the implementation of the latest technology to meet our customers' business needs. You'll execute a range of workstreams in the delivery of highly skilled customer service for multiple customer accounts, proactively managing customer needs to ensure the highest levels of customer satisfaction, and that expectations are met and surpassed.
We configure, test, troubleshoot, and continually monitor our customers' networks to ensure resilience and availability.
What you’ll be doing
1. Configuring, implementing, testing, and troubleshooting IT infrastructure
2. Translating customer requirements into accurate, working configurations, diagrams, and instructions for other agents
3. Providing technical escalation support within the team for complex issues
4. Leading knowledge-sharing opportunities
5. Working effectively with customers, their representatives, and other BT teams during production and delivery
What we would like to see on your CV
1. A current or expired Cisco CCNP certification
2. Evidence of owning and delivering project work packages
3. Production of documentation for in-life support
4. Experience in device configuration, testing, and troubleshooting
5. Willingness to undergo Government Security Clearance to SC level, requiring residence in the UK for at least 5 years
At BT, we connect people, entertain, educate, and empower millions daily. We offer an attractive salary, comprehensive benefits, and a culture of collaboration, inclusivity, and development.
Benefits include:
* 10% bonus on target
* BT Pension scheme with 5% employee and 10% company contributions
* 25 days annual leave plus bank holidays, increasing with service
* Life Assurance x4 salary
* Flexible benefits like cycle to work, healthcare, season ticket loans
* World-class training and development
* Option to join BT Shares Saving schemes
* Discounted broadband, mobile, and TV packages
* Retail discounts including BT shop
Flexible Working: This role offers a 3 days in-office, 2 days flexible working model, requiring presence at the contractual location 3 days a week.
BT has over 175 years of heritage, serving 1.2 million business customers worldwide. We lead in secure connectivity and collaboration platforms, helping businesses build stronger, smarter, and more secure operations.
We value diversity and inclusion, champion digital inclusion, and equip communities with digital skills. Join us to be part of a diverse, innovative team making a societal impact.
If you are interested in flexible working arrangements or require reasonable adjustments during the application process, please contact us. We encourage applications from all backgrounds, especially those who meet most but not all criteria, as we believe in building an inclusive workplace.
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